CruiserLI

Thanks....I'm going to wait a little longer. When I did get in touch with a customer service rep. I was told the hold times and delay in sending me a refund was due to cut backs in the customer service department and the accounting departments. Use a credit card for everything !!!!

I think I might have to involve the credit card company as a last resort.

I sent a certified letter to the corporate office in Florida three weeks ago and haven't heard anything back from them. When I didn't get my refund after 10 business days I called customer service, the rep. on the phone told me that due to massive lay offs everything is back up. I'm surprised in this day and age that Norweign can't credit back my credit card. Just concern with what going on with Norweign.

Also, I did send 2 emails to guest relations. The first email they replied back apologizing, and offered me 2 $75 on board credits. The second email they offered 2 $200 on board credits. Felt like customer relations is trying to sell/ book future cruises not solve the problem at hand. (

Thanks for the info. I will try the travel agency.

I am owed a $625 refund from Norweign Cruise Line. I've been getting a runaround from them. First I was told I would get a check in 10 days, then it was 30 days. Here it is 2+ months later and still no refund. Due to cut back it next to impossible to get in touch with customer service. I have called numerous time in been put on hold for 2+ hours. Out of frustration I hang up. Any suggestions would GREATLY be appreciated.