GTCruiser37
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Posts posted by GTCruiser37
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On November 12 2018, Princess changed their booking transfer policy. Effective immediately:
Bookings may only be transferred within 60 days of booking creation as long as the request is made outside the final payment period & the booking is not paid in full.They enacted this policy without any notification to customers or travel agents. In fact, I found out by accident when I was talking with the Future Cruise Agent on a Princess ship a few days ago. When we arrived back from the cruise, we called our travel agent who was quite surprised.
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Princess Booking transfer policy
in Princess Cruises
Posted
My intent in starting this forum was to notify CC members so that they can make informed decisions going forward. I have no problem with companies changing their policies, but I do have a problem with "effective immediately" changes without grandfathering options and notifications to TAs and customers.. Recently, airlines have also changed their policies - Delta SkyClub and American/United loyalty programs- without sufficient advance notification.
In our situation, the TA was unable to resolve the transfer with Princess. However, after continued persistence with the Princess customer service representatives, they made an exception and allowed the transfer to our TA.