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2LoveBikes

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Posts posted by 2LoveBikes

  1. I think you will be happy with the music venue on Nieuw Statendam.  Lots of dancing opportunities with the BB King All Stars.  If you haven't seen the Step One dance performances before, you will enjoy them, especially Humanities and Musicology.  Go to the cruise and travel director's talks in the theater; they are interesting and well done, especially the Origin Story.  Food and service and friendliness of crew are superlative.  Enjoy your trip!

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  2. Some may be looking too much into why HAL implemented the program. 

     

    I believe that the new standby program is a creative way to way to fill cabins when and if flight cancellations blanket the country which leaves HAL in the lurch.  HAL has a deep (qualified) bench waiting to get in the game all they have to do is send them an email and pull the trigger to fill the empty cabins.  They have a baseline of guests that have already paid, prequalified and they can offer upgrades for higher level inventories as well.

    Happy sailing!

     

     

     

     

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  3. We are on Nieuw Amsterdam Mar 2 sailing.  We were notified of confirmation on Tuesday for an inside cabin but took an upgrade offer to Oceanview for $98 for the cabin.  We accepted and were called to upgrade to a verandah for $149 pp which we accepted. Total additional upgrade was $396.00

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  4. We have about 40 cruises with HAL and perhaps  3 times a priest was not on board.  Like others said it was due to illness.  Several times Guest Services check the passenger manifest and found a priest on vacation and he filled in with daily Mass.  We love HALs commitment to providing this service.  We include this in our surveys as well.

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  5. The process could be improved if HAL would take some added preventative steps:

    1. Assign boarding times according to early vs late dining seating. Mixing everyone creates stress and disorganization.

    2. Survey incoming cruisers in advance (before boarding) on any food allergies.

    3. Find ways to solicit/resolve new (boarding) passenger special dining request.

    a. Example allow incoming passengers to make request via Navigator 7 days in advance of boarding (ie. names/ room#s in party).

     

    Trying to resolve dining issues on embarkation day creates long lines/& stress especially when dealing with rushing from flights, waiting for luggage, unpacking and making shore excursion reservations.  Passengers from that first encounter form opinions on their experience which is difficult to forget.

     

    Presently, after the 1st day the issues tend to get resolved but the question is why can't the problems get resolved up front rather than later.

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  6. Hope you are feeling better soon!

     

    My wife and I cruised throughout the pandemic (when ships were allowed to sail). We decided to always wear our mask whenever around people, sit at table for two and sanitize our hands frequently. We bring spare test kits and include them on our packing check list.  We use the KF94 mask which is more breathable and comfortable and for the ladies come in fashion colors and can be purchased in lots of 50 (if you need).  Most of all - It has become a way of life and thus we can still enjoy ourselves i.e. dancing, going to shows and interacting with others we meet.  I don't think it makes us look odd as we continue to meet new friends. We cruise about 8X a year (mostly HAL, Celebrity, Carnival & MSC)

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  7. We bring home the wheel of cheese often.  It can stay out of the refrigerator for a week.  We put it in our fridge in the cabin by shifting stuff around.  Or you can ask your steward to take the stuff out of your fridge so it can fit.  It must stay wrapped in the wax to get it off the cruise.  (I.e.  Don't open it until you get home.)

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  8. Because of the confusion of many and my first-hand experience aboard ship at Guest Service, I just finished with a call to the Mariners Society (1-800-547-9139).  I was told that the designated Club Orange line is "ALSO for 4* & 5* Mariners and also those in suites as well.  They committed to discussion with her supervisor so that better communication will be sent to the fleet. I thanked her and said I will be sailing tomorrow and hopefully there will be a change.

     

    I also mentioned that Carnival has a dedicated Guest Services line for Platinum and Diamond loyalty guest.  Celebrity also has a line for Captain's Club Elites and above.  Hope this helps everyone.

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