am writing to you regarding a recent problem I had with P and O cruises recently, which I feel may need to be highlighted to other cruisers.
My husband, myself and my daughter were booked to go to on a Caribbean cruise this December (2016) and had booked and paid a £900 deposit some months ago. Due to unforeseen circumstances we were unable to afford this cruise anymore and wanted to change it to another cruise.
It seems that P and O have rather Draconian policies on changing cruises and insisted that we could only change the cruise to another of the same value (before our loyalty discount) which would have meant us spending over £7000 or losing the deposit. This was despite me letting them know nearly 12 months in advance.
There was also a £100 admin fee that would have incurred. My question to P and O is this.. how can we afford £7000 on another cruise when this was the reason for changing it initally. You are forcing our hand into cancelling and then you will make £900. And why can you not let us change it to another cruise or a lesser value? They will then still be ensuring our custom.
We have travelled with P and O on numerous occasions and expect some loyalty.I think this policy is a clause that most customers will not be aware of and should think of before patronising this company.
I understand the £100 admin fee but I think the changing policy is very harsh and should be investigated.
P and O change/Cancellation policy
in P&O Cruises ( UK )
Posted
am writing to you regarding a recent problem I had with P and O cruises recently, which I feel may need to be highlighted to other cruisers.
My husband, myself and my daughter were booked to go to on a Caribbean cruise this December (2016) and had booked and paid a £900 deposit some months ago. Due to unforeseen circumstances we were unable to afford this cruise anymore and wanted to change it to another cruise.
It seems that P and O have rather Draconian policies on changing cruises and insisted that we could only change the cruise to another of the same value (before our loyalty discount) which would have meant us spending over £7000 or losing the deposit. This was despite me letting them know nearly 12 months in advance.
There was also a £100 admin fee that would have incurred. My question to P and O is this.. how can we afford £7000 on another cruise when this was the reason for changing it initally. You are forcing our hand into cancelling and then you will make £900. And why can you not let us change it to another cruise or a lesser value? They will then still be ensuring our custom.
We have travelled with P and O on numerous occasions and expect some loyalty.I think this policy is a clause that most customers will not be aware of and should think of before patronising this company.
I understand the £100 admin fee but I think the changing policy is very harsh and should be investigated.