NapaGirl1974

We purchased our Windstar cruise at the end of 2015. Both my mom and uncle have been on Windstar before and really enjoyed their experience. So the four of us thought it would be a trip of a lifetime to cruise from Istanbul to Greece for 9 days. Windstar offered a great price which we jumped on. We purchased our airline tickets and created a 3 week vacation around the cruise. We booked houses in Istanbul and Greece. Now almost 8 weeks after our purchase we get a casual email from Windstar cancelling our cruise because their ship somehow grounded itself sometime in December prior to the four of us purchasing our Windstar cruise! Yes they sold us tickets knowing that their ship was grounded and then allowed us to plan and spend a lot of money to create the trip of a lifetime. And guess what- they offered us essentially nothing except a short list of cruises that don't coincide with our bookings and the opportunity to re-book with such an ethical and thoughtful company? Wow great! There was one cruise that was available that fit within our timeline but the company won't allow us to book that trip because its not on the approved list. They will do nothing to accommodate the passengers who in good faith purchased from them even after speaking with their customer service reps. In my book selling something that they know is broken is FRAUD!! Be very careful when purchasing from Windstar you could end up being taken for a lot of money without any recourse or assistance from Windstar.