firegirley

Well this is my 6th cruise, fourth with RC. I had been hyping him up for a year about how much fun, how nice, relaxing it is, how good the food is etc.

I was disappointed, but he thought it was ok because he had nothing to compare it to.

RC food and service has most definitely declined over the years.

I was very disappointed and quite annoyed at the construction going on to the ship during my "supposed" relaxing vacation. I felt as though I was in the middle of the city when trying to relax on the decks. I actually videotaped the construction to show my friends and family on Facebook four or five different times during the day and night. It was loud and obnoxious!! I dont understand why RC would schedule loud construction work on "At Sea" days. At least you could have done it while we were on the islands or during YOUR time. I spent $2000 and then some (drink packages, excursions, tips, services etc) on my boyfriends very first cruise and my sixth cruise (4th with RC) and did not appreciate feeling like I had never left the city. Tom was disappointed as well.

Furthermore, the first day onboard, we were expecting the customary (and scheduled) "Sail Away Party", and it never happened. It was the most boring sail away, with a few people on the deck watching football on the big screen. I dont care about football, I'm on a cruise looking to be in a tropical atmosphere. I come form the North (Massachusetts) and this trip was the most disappointing I've ever experienced.

We also encountered a very rude waiter during a breakfast in the Leonardo. A customer at our table asked for salmon on her eggs benedict. He told her that he could not provide it, and she said that they had it the day before. (she was Jewish and she doesnt eat pork products) She then asked if she could have it on the side (its always available in the buffet line at Windjammer) and he went behind her back, rolled his eyes and made a very unprofessional face behind her back. He returned with the salmon on the side. I had asked him if I could have a glass of Cranberry juice with breakfast, he YELLED at me, saying "You'll have to pay for it, we dont have that here". I was surprised, but knowing I had the premium package (drinks) I told him "Thats fine, I'd like some". He never brought it. I saw him later at a buffet near the pool. Again, he was hostile toward the guests, and ignoring their requests for plates. Three people asked him if there were any plates for the buffet (they ran out). He ignored them and continued to act as if he was counting the silverware. Both times, he did not have a name badge on, as I wanted to report his behavior to the other staff. I did not see him for the remainder of the cruise.

As a return customer, I have always preferred to use Royal Caribbean over the other cruise lines. I have always spoken highly of, and recommended you to family and friends. I'm not sure I can continue doing this after this last cruise. I dont feel as though the guests are particularly cared about. I did put a deposit on another RC cruise on one of the first days of sailing, thinking that I would like to go again. After the lack of customer care on this cruise, I am contemplating retracting my deposit.

I will be very happy to send along the videos of the construction work from at least 9 am until about 8 pm at night if you would like to hear the major annoyance that we all experienced ALL DAY LONG.

My room was very nice and larger than I remember. Unfortunately, the TV did not work properly and kept shutting off randomly. Also, the interactive area for bill checking was always on "error" and I was unable to access it for the most part. I mentioned the TV issues to my housekeeping manager twice, it was never resolved.

Sailed on FOS from the 24th to the 31st.

Just my own opinion from the cruises I have been on in 2009, 2012 and 2016, I notice a decline in service and quality of food.

I was also on that cruise and also noticed a decline in the service and quality of food. I brought my boyfriend for his very first cruise, he thought it was "ok". I REALLY wanted him to be excited about cruising like I am, and this cruise basically stunk.

I was very disappointed and quite annoyed at the construction going on to the ship during my "supposed" relaxing vacation. I felt as though I was in the middle of the city when trying to relax on the decks. I actually videotaped the construction to show my friends and family on Facebook four or five different times during the day and night. It was loud and obnoxious!! I dont understand why RC would schedule loud construction work on "At Sea" days. At least you could have done it while we were on the islands or during YOUR time. I spent $2000 and then some (drink packages, excursions, tips, services etc) on my boyfriends very first cruise and my sixth cruise (4th with RC) and did not appreciate feeling like I had never left the city. Tom was disappointed as well.

Furthermore, the first day onboard, we were expecting the customary (and scheduled) "Sail Away Party", and it never happened. It was the most boring sail away, with a few people on the deck watching football on the big screen. I dont care about football, I'm on a cruise looking to be in a tropical atmosphere. I come form the North (Massachusetts) and this trip was the most disappointing I've ever experienced.

We also encountered a very rude waiter during a breakfast in the Leonardo. A customer at our table asked for salmon on her eggs benedict. He told her that he could not provide it, and she said that they had it the day before. (she was Jewish and she doesnt eat pork products) She then asked if she could have it on the side (its always available in the buffet line at Windjammer) and he went behind her back, rolled his eyes and made a very unprofessional face behind her back. He returned with the salmon on the side. I had asked him if I could have a glass of Cranberry juice with breakfast, he YELLED at me, saying "You'll have to pay for it, we dont have that here". I was surprised, but knowing I had the premium package (drinks) I told him "Thats fine, I'd like some". He never brought it. I saw him later at a buffet near the pool. Again, he was hostile toward the guests, and ignoring their requests for plates. Three people asked him if there were any plates for the buffet (they ran out). He ignored them and continued to act as if he was counting the silverware. Both times, he did not have a name badge on, as I wanted to report his behavior to the other staff. I did not see him for the remainder of the cruise.

As a return customer, I have always preferred to use Royal Caribbean over the other cruise lines. I have always spoken highly of, and recommended you to family and friends. I'm not sure I can continue doing this after this last cruise. I dont feel as though the guests are particularly cared about. I did put a deposit on another RC cruise on one of the first days of sailing, thinking that I would like to go again. After the lack of customer care on this cruise, I am contemplating retracting my deposit.

I will be very happy to send along the videos of the construction work from at least 9 am until about 8 pm at night if you would like to hear the major annoyance that we all experienced ALL DAY LONG.

My room was very nice and larger than I remember. Unfortunately, the TV did not work properly and kept shutting off randomly. Also, the interactive area for bill checking was always on "error" and I was unable to access it for the most part. I mentioned the TV issues to my housekeeping manager twice, it was never resolved.