OregonRick

On 3/12/2019 at 10:14 PM, BBMacLaird said:

Hi OregonRick, 

I’m sorry you’re irritated with us. Have you shared these concerns with the Hotel Director? 

To follow up, we were refunded the $8. My identity was uncovered by Azamara (not too hard to do) and I got a message from the excursion desk by voice mail questioning my statement about the Singapore cancellation.  I tried to call the excursion desk and they don't answer or have voice mail, so I waited until 5pm and went to the desk. What they didn't know is that ShoreX rescheduled the tour just prior to us flying out.  Anyhow, the rescheduled tour was changed to after disembarkation and you were dropped off at a mall (Suntec Center) if you didn't book an Azamara hotel in Singapore.  Other thoughts: White Night was awesome, the Darwin port was so remote and industrial that it is only used twice a year (disregard the "we are a small destination ship that gets into harbors" since 2 other cruise ships were in our docking location), entertainment was great, staff is amazingly friendly, and finally, my wife was frustrated with the pool closure for 4 hours one day, and then for the last 36 hours as our cruise ended - excuse was the dirty harbor water, but the cruise ship next to us (Silver Shadow) had a full pool full of swimmers.  Note, it is 90 and humid here...she loves the pool, so it was clear that Azamara was just closing the pool for their convenience.  In summary, we enjoyed the cruise, but I would absolutely rate them overall lower than anticipated, and this was our 2nd cruise with Azamara. 

Correct florisdekort - we are not allowed to bring any food off the ship into Australia at all!  Was news to me. I suspect that the Oz government is worried about causing harm to their man-eating sharks, poisonous snakes, stinging jellyfish, killer cassowaries, giant spiders and drop bears!😁

Hi all,

As much as Azamara says come to us for help and issues, we have to comment on a few, just 5 days into our 14 day Quest cruise.  A minor thing like we were billed $8 for a cocktail - I know it is peanuts, but we have the premium drinks package and only order premium or complimentary drinks - the front desk said they will look into it and review it with the bartender ... for $8 on a cruise that we spent $10k on, to not just cancel the charge is irking.  Now we have to follow up on an $8 charge.  Our Azamara excursion in Singapore was switched to another day (after we dismebark!), so we had to cancel; a private tour we had researched and planned for Darwin is now out because we are using an industrial port miles and miles away from town - I had confirmed previously that we were docking close to town and even confirmed it on Darwin's port website a week ago ...,;and (a minor thing) we had planned to do a hike and lunch on Thursday Island and come to find that everything is closed on a Sunday and you can not pack a lunch to go in your backpack - I just am organized in planning and I think Azamara could have shared all this information in advance.  Otherwise, we are having a nice time!

I apologize if this has been answered numerous time in this board, but I am trying to determine how you figure out when the Azamazing Night is going to be, based on a review of the itinerary. I don't want to schedule a private tour at the same time. An email to Azamara produced no reply. Thanks!:confused:

Thanks all - great comments!

I understand there is no Azamazing Event during my cruise from Miami to Nice in April, but after reading so many good comments in this forum, I wish we did. I'm curious why we do not get to have one? Thanks!