mabiebear

We had similar problems for same cruise.

Mine OK to a point,got QR code tried to log in would not accept password 

Recovered and reset with same details. Then signed in to tell me to schedule a test at Raffles centre Singapore .  

Then tried to register wife's accepted her email address OK, got QR code 

Then went to sign in would not accept password   Password reset again got new link to reset it Did not work again tried about another 10 times no success

Phoned Eurofins helpline ,operator informed only help was for Celebrity and RCs from Southampton not from Barcelona

Phoned my travel agent Barrhead travel again no use try RC

Done that RC said correct they would pay for P C R test in Singapore

Explained I was in Scotland had get to Singapore Then sail from Barcelona.

Said a email of new policy was meant arrive .I said did not get any email.

He will send it at that minute,to my wife's email address.

I said it should have been sent to my address as I am the  main passenger on booking.

Then said he did not have a email address for me.

Whole booking in my name and email address

Lost confidence totally so cancelled , did know if we would get on ship ,took future cruise credit

Have booked cruise around canaries in January

Been on myaida trying to book a drinks package but it seems not on booking system

Seen on webpage only for more than 7 days

So does this mean its not available to me to reserve