aapoet

I was a little stunned by an RCI customer service experience this morning, especially given the "we'd really like to be in existence, post-COVID" perspective you would assume they have. (I should also point out that we're Diamond members.) My wife and I booked on board last year for an October 2020 cruise and paid a (reduced) deposit of $200 total. That deposit was/is classified as non-refundable, which is fine. We are canceling already, given the COVID situation, and while we'll get a "100%" (in parentheses) refund because of the window, they are insisting that the non-refundable deposit amount be considered $500. It's much less about the $300 difference, and much more about the principle of a reasonable customer service experience in these times. We booked through Costco, and their wonderful rep was in the 3-way call with the RCI rep, and understood our perspective. The RCI rep by contrast was inflexible, unreasonable, and frankly struck me as if he didn't care a whole lot.

As I said, "we'd really like to be in existence, post-COVID"? Maybe? Maybe not?

We're stopping in St. Thomas next week, and I signed up for the Island Running Adventure shore excursion. RCI has 2 flavors---one lasting an hour and 15 minutes, and the other lasting an hour and 45 minutes. When I originally booked, only the shorter one was being offered. Now it looks like they both are. Does anyone know the difference between them (other than duration)? I do know that the shorter one is approximately 5K in running distance.

Thanks in advance.

Yes, thank you one and all! Just the info we needed.

Thanks much for replying. That's very helpful to know.

We sail on Freedom in a couple of weeks, have had the booking for several months now. They have never opened the entertainment up for reservations on the RCI website, and it is now getting close to the sail date. Sailing on Oasis or Allure, we made these reservations weeks ahead of time. We have not sailed on a Freedom class ship for some time. Does RCI still require reservations for Freedom's entertainment? Do you have to wait until you're on board to make them? Many thanks.