djhenze

You can also contact the accessibility team at 866-787-5349. They may be able to answer your questions.

Thanks! I will call them tomorrow.

Thank you for all of the replies! It's actually a mobility issue. She is 11 and will be a dolphin. I guess my best bet is to switch to deck 12 for the signin desk. Does anyone know if there is an elevator inside the splash academy? I have tried to call NCL, but no one has been able to help...

Thank you for the reply!

I did a little more researching and it appears Deck 12 is for Turtles (3 - 5 yrs.) and Seals (6 - 9 yrs.) Deck 13 is for Dolphins (10 - 12 yrs.) Check-in desks on both floors even in the off season (November).

Can any of the Getaway experts confirm if this is true?

Thanks!

Thank you! Now I am worried... our cabin is on deck 13 and the NCL rep guaranteed there is an entrance to Splash Academy on deck 13 too. Unfortunately a flight of stairs is a big deal for my daughter so we would prefer to be on the same deck. Any Getaway experts out there?

Hi all! I'm traveling on the Norwegian Getaway in November and need the exact location of entrances to Splash Academy. I know Splash Academy is on both floors 12 and 13. Are there entrances on both floors that are always open? Starboard or port side (across from room #x would be perfect info!)

Thank you!!!