I'm currently booked in a yacht club deluxe suite and received an email to bid for an upgrade on a duplex suite w/whirlpool tub and/or a royal suite. However, when I go to make a new booking, it shows both those categories as being sold out. Am I missing something here? Does MSC reserve some of these rooms strictly for the bid upgrade or is it likely an error? I'd like to bid for an upgrade, but really dont want to deal with another booking issue as I already have for this cruise.
I should also mention that when I called customer service to just do a normal upgrade, they also told me the room was sold out and couldn't explain why I got the bid email for 2 sold out room types.
