Studio about

Hi - if you don't mind me asking - what level of compensation?

thanks for the response.

 

you are right, the airfare will be cancelled along with the rest of the trip, which is a pain since i already paid for the upgrades and will lose that $800 or thereabouts.

 

but we have a full cancellation deal with them; it was a special for a week or so several months ago, and we can cancel any time for a full refund, or so they claimed and confirmed yesterday. but as we all know, saying it and doing it are frequently not the same, so we will see. but i feel pretty good about it.

 

i have a travel agent working on airfare now, and i figured all i need more is a car and a room for a couple days in lisbon, which gives us plenty of time to get the rest arranged.

 

but our main concern is getting there and then finding out we are on a bus instead of the boat.

i dont think i could handle that, no matter how nice the bus is...

Hi we were not given the opportunity to cancel because Viking simply didn't tell us of any issues and that having not moved, the offer on the table is currently 50% of what we paid this time off another cruise booked before the end of 2016! With trust issues like that I am not sure I will ever cruise again. One of our reps admitted before we left (19thMay) that it would be another week, without more rain, before the river would be navigable. Keep your flights, book yourself a luxury apartment or villa in Portugal, hire a car and explore! That's what we would have done given an option.

I trust that you arrived in Lisbon uneventfully. Today should have been your Lisbon city tour. I'll be interested both in the current prediction and the actual amount of cruising you get. Wishing you full sailing, or barring that at least the best of available options.

 

Thom

If you are with Viking you will NOT be cruising. Our tour guide admitted yesterday that it would be at least a week before the river was navigable again. Enjoy you bus tour👿👿👿

A few years ago I set off for Canada with American Airlines - a short while in to the flight we developed a fault and made a rather spectacular emergency landing at Shannon airport in Ireland where we spent the next two days. Before I even landed in Canada I had received a full refund of my total flight costs, a voucher for 50% off a future trip and completed forms for a €600 EU compensation claim ... That is being proactive. Vikings response .... Contact us individually when you get home. Will I fly AA again - yes. Will I cruise with Viking again ?

The River has been closed for some time now. We arrived in Lisbon on 10th May to join the Viking Torgil in Porto on 12th. We were put on busses to Barca d'Alva and have not and will not move again until they put us on a bus to go back to the airport. Viking did not tell us of any issues, did not offer any chance to cancel or postpone and act like it's all a bit of a surprise. The folks on the boat before us clearly only managed half of their cruise.