stuufy1

Cheap people disgust me.

And ignorance disgusts me. If the service you receive isn't up to par why tip.

Nope. My email which I posted is gone now... good luck.

Thanks

I know, right :confused:

 

I've wanted to do that cruise for a while.... and maybe I will but I'm worried now... :eek:

Not in 2019:evilsmile:

The funniest thing about this entire thread is that I just checked and the NCL Jewel is sailing from Vancouver to Tokyo on September 17.

 

So either the OP was mistaken about the date 17 vs 27 or there was a 10 shift in schedule (I doubt that they would have made a change in date since April.

 

Departs on September 17 and Gets into Yokohama on October 6. Balcony from $1395 so the rates are pretty cheap.

 

So now what exactly was the issue again. It certainly is not because NCL is not sailing from Vancouver to Tokyo.

Thanks for the information

So you’d rather pay $1,000 for $1,000 in future credits and get 500 on board credit that you must use. Or get $1,000 in future credit and pay $500 for that. What facts are we missing here?

Contact NCL and ask them what promotion they were running in April 2018. You seem have have missed the boat here.:eek:

Four certificates are $1000. If you purchase four, you $500 in OBC.

 

Therefore, your final price is $500.

 

They didn’t give you “double” for your money. They gave you exactly what the advertise... buy four and get $500 OBC.

 

 

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Maybe you should check your facts.:evilsmile:

I'm wondering why OP doesn't attempt to resolve the issue right here, right now!

 

"I have 2 cruise next certificates to sell, send me an email and we can get this done!"

 

Would be so much easier and would mean OP could get back to living instead of stuck in this vortex he/she's in right now.

Not sure what your comments mean but I'm more than willing to sell the certificates so if anyone is interested - I paid $500 US - If anyone pays me that amount and you'll get $1000 US in credits. You can only use one certificate per cruise (2 if you book a balcony or better). The certificates expiry in April 2022.

You did get an onboard credit then. You got the advertised $500 in on board credit. You paid $1000 for four and received $500 in onboard credit.

 

If you loved NCL so much, why not use them on a different cruise? You’ve got four years to do it... and if you book a balcony, you can use two at the same time if it’s six or more months out.

 

 

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What are you talking about? No don't bother continuing with this insanity.

So happy to hear this. What lines are you cruising? I want to be on a ship with as few people like you as possible.

 

They did not lie to you. They gave you the correct information at the time. Then things change. Guess what? I booked a cruise that was supposed to go to Dominica. The itinerary changed. We wanted to go to Dominica (it was somewhere new!). But now we are not going. We are not planning on suing anyone, nor do we expect a refund.

The itinerary we booked for a cruise last year changed as well. No thoughts of suing. You do things based on information people give you. Things change. You deal. You do not call a freaking lawyer. Or, well, you have your poor relative step in for you. I feel sorry for them.

In my opinion you are quite the piece of work. Hopefully I'm never stuck on a ship with the likes of you. Please stick to your beloved Norwegian and then our paths will never cross.

So you are ignoring the assumptions that you made about me? You could of have suggested we agree to diasgree after my first comment, but you didnt (which supports my theory). No I am not "treated badly" as you *assumed* I just don't expect anyone to break I contract I agreed to, simply because I no longer like the terms. Nobody mislead you. Itinerary changes are also pretty common. So if there was only one cruise that you wanted to travel on in the next four years, a CruiseNext certificate was not a good idea. But obviously it is evil NCLs fault.

Wha:*tever

So just do it already. Are you in need of praise or something?

What is your problem? If you don't like what I'm saying may I humbly suggest you quit reading the posts. :rolleyes:

No, it is probably me that is confused. I've always read (haven't purchased one yet) that when you purchased the cruise next onboard, you received OBC to spend on the cruise you were sailing on and that was the incentive to purchase it. So I'm assuming that you purchase the one for $1,000, where you received $500 in OBC, which would leave your actual out of pocket cost at $500. I think others are thinking you purchased the one for $500 and received the $250 OBC for the cruise you were sailing on, which would leave your actual out of pocket cost at $250, but are looking for NCL to reimburse you the $500, letting you keep the $250 OBC you spent on the cruise you were sailing on. Or maybe NCL has changed the entire program and no longer offers the OBC as an incentive.

 

I still think you should try to sell the voucher on here; many have done so and it seemed to be very easy and very quick.

 

BTW, love your city.

Thanks - I love my city also. We purchased the certificates the very last day of our Panama Cruise so no on board credits. In fact the promotion from Norwegian Cruise Lines was they gave double the credits - so when I bought $500 they gave me an extra $500. Hope that makes sense. I'm more than willing to sell the certificates so if anyone is interested - I paid $500 US - If anyone pays me that amount and you'll get $1000 US in credits. You can only use one certificate per cruise (2 if you book a balcony or better). The certificates expiry in April 2022.

so you are going to take them to court based on he said, she said. Unless it is pretty much in writing that would be a really stupid idea. Plans for one itinerary over another do change from time to time. The OP didn't tell us how long ago the certificates were purchased. :confused:

 

I now, have read most of the OPs ranting and see the certificates were purchased more than 30 days ago. That still doesn't mean there is any grounds for a law suit. The op is upset, I guess I understand but there is never anything that keeps a cruise line from changing an itinerary. Just like airlines change theirs. The more the OP tries to defend his/her rant, the more people are wondering what the problem is.

As the ranter - wonder what the heck you are talking about. I said I feel Norwegian Cruise Lines was being dishonest. I said I was thinking of having a lawyer send them a letter. Where you got lawsuit for a $500 credit I have no idea.

I just have realistic expectations and a good understanding of the terms & conditions of my purchases. You seem to have a victim complex.

Do you often make assumptions about people without anything to go on? Why can't we just agree to disagree? Why the name calling?

Sorry, I'm a little confused. What is the purchase price you want back?

No need to apologize. I'm probably confusing. I bought $500US in credits. NCL had a promotion on that doubled that amount. All I want back from NCL is the original monies I paid them - $500US

There is a difference between an employee just making up an itinerary to trick you into buying something versus an itinerary existing at the time you asked and said itinerary changing at a later date. One is fraud, while the other is poor luck. Do you think the employee actually lied to you? If not, I dont understand the issue. If you buy a gift certificate to a store, that later discontinues your favorite product do you think the store is going to refund you?

Retailers I trust would without question. Are you really treat so badly where you come from?

 

 

You are now making false statements. When you buy two CN certificates they charge you $500 ($250 face vale x 2) and they give you $250 OBC so you end up getting 2 for 1. Right now you are ahead $250.

I just want my original purchase price back - nothing eles

We always but at least two and we will continue to do so. I will not be foolish enough to think that cruise itineraries never change though!

Why are you fixated on itineraries?:halo: I thought that was discussed and agreed upon ages ago. If you want to give NCL your money that is up to you.

So at the time it was true.. okay!

But now it isn't true = refund

Not from NCL's pov

I think everyone understands you are upset and I would be annoyed as well if that has happened to me. I think all we are saying is you could probably resolve this issue faster with the same result if you took it into you own hands. How about exploring both avenues simultaneously? Reach out to NCL and post them for sale at the same time . . . if they sell you can still tell NCL how disappointed you are and if NCL gets back first and accommodates you, great!

 

I was serious when I said I wised you the best of luck, I hope you get a positive resolution.

Again thank you. I too am serious:halo:

I was not providing legal advice to you specifically, just giving you my impression based on the limited facts presented. That said, you should also be careful to try to force NCL to take any action based on a Canadian consumer protection law. Their legal department will most likely point you to Item 12 from the terms and conditions of your cruise next certificate, which incorporates by reference the terms and conditions of NCL's passenger ticket contract. As most people on here know, those terms force you to bring a claim in binding arbitration only in Miami (possibly applying the law of the Bahamas, where the ships save POA are registered).

Thank you. I'm really telling my story with the hope that other's will not be foolish enough to buy cruise credits. I'll try to speak with someone at NCL who gives a darn about their reputation. If that doesn't I'll sell the certificates and avoid sailing with NCL:halo:

I think I agree with what most people have said here. I would either try to sell them if that's an option, or see if you can speak to a supervisor and see if you can get anywhere with them. I had an issue with Celebrity a few years ago, and I was able to track down the email address of an executive. I emailed them, and they transferred my complaint to a higher department than their normal customer service center. You may be able to try a similar avenue with Norwegian to see if any agreeable terms can be met that satisfy what you want, though it seems rather unclear as to what you want.

 

With that said, what occurred can happen on any cruise line, and I doubt it was intentional. Proving it to be intentional would be nearly impossible, and I wouldn't consult your cousin over such a matter. I know if a friend or family member asked me to write such a letter, I wouldn't get involved (I'm not a lawyer or a paralegal, but I am in a law-related field).

 

Norwegian is first protected by the Next Cruise contract, which is also what you would have agreed to by making your purchase. It would be your burden of proof to show they sold you the certificates under intentional false pretenses. It's doubtful you have any record of the conversation regarding the specific cruise you were looking for took place and was "promised." Even if you had proof, such as a recorded conversation, you'd have to prove the individual who told you did so knowing what they were saying was false, and they intentionally deceived you so that you would make the purchase. Almost an impossible feat. I don't think a letter from an attorney would help in this situation, as there's no legal pressure that can be applied or even implied in a letter.

 

I understand your anger and frustration over this, I probably would be too, but this happens on a daily basis for customers on every cruise line. Just realize if you don't cruise Norwegian again, a similar situation, or even a worse situation may occur to you on another line.

I'll never buy cruise credits again. Wouldn't have this time if the agent was so sure that the cruise we wanted was going to happen in 2019. I'll continue to see if I can get someone more senior involved. I just want them to refund the original purchase price of the certificates. I'm so disappointed that NCL isn't more honourable. I guess the lesson is don't trust anything any cruiseline says :(

It's not about being a fanboy or a passive purchaser, it's simply about evaluating the legal allocation of risk inherent in any contract. As lawyer for one of the country's largest financial services companies, I simply call the balls and strikes as I see them. This one is way high and way outside. Now, it seems like the OP is making the "do the right thing" argument; an argument where us lawyers typically bow out given it's lack of legal foundation, so I will do so here.

 

To OP, best of luck and I hope it all works out for you.

Thank you for your sage legal advise. I have no doubt you are correct. In Canada it appears we do indeed have more protection than you do in the US.

You have a good point - I sure would trust them again

Won't won't trust them again

Or maybe I am just careful to make sure that my expectations are in line with the terms and conditions of the products I buy. :rolleyes::rolleyes:

You have a good point - I sure would trust them again