sashaa0@hotmail.co.uk

Dear digitl,

I don't think it is unusual to forget the name of the ship or hotel that you ended up never staying in. As it was supposed to be a present from my mother for my birthday I wasn't organising it. I'm just trying to help her get some compensations due to very short notice of cancellation as well as a late refund. I have checked just now and it is MS Lofoten. I tried to open a discussion separately but keep getting an error message. It seems like there are quite a lot of people who have been in similar situations as me but you are right, I should provide more details of my trip which I will do when the issue with an error is dealt with.

Thank you SarniaLo,

I tried to post but keep getting an error message. I have also found some people with similar experiences which I can relate to and got some sound advice on what to do next. I will try to post again in a separate thread again. :)

Our ship got cancelled a few days before the cruise with no compensation or help getting to Trondheim so not sure what is happening but never again...

I don't know the name of the ship but it must have been one of a bigger ones leaving Bergen to Trondheim on May 30. The reason is technical but not much more detail was given and the refund of the cruise price was given 6 days later but no expenses and no help getting to Trondheim.

Unlike any other company or a cruise travel agent I have ever been with - this was by far the most devastatingly disappointing. They cancelled the whole cruise days before, refunded late and no compensation was provided so if you want your holiday destroyed - go for it.

I can relate to the pricing and the customer services experience. My cruise last month got cancelled at couple of days notice with no compensation and a late refund so we had to literally get money from my credit card to get to the final destination...

Still fighting for any sort of compensation but was basically told to get lost.