Sheilacarr

We have just completed msc status match but haven’t been upgraded to the next level. We are RC platinum member but are still at Classic level.

I have called the freephone number, recorded message saying they are closed and go on to give out opening hours. Very strange

What is the email address for guest relations please?

Mini /conservatory suites don’t get the same upgrade facilities. I booked a suite at the weekend and asked if conservatory suites had the same  benefits and was told no. 

I have just seen on a different site that Britannia transatlantic is cancelled. The ship will be sailing back tonight. I wonder when P&O where going to inform us? 

Thank you

8 minutes ago, PRINCESSTHE BEST said:

No, this is the policy:

 

ch notice of cancellation is received by P&O Cruises		Cancellation charges		New Interim Policy (assuming cruise paid for in full by required date)
From the date of booking until 91 days before departure		Loss of deposit		FCC given to value of deposit
90 to 57 days		50%		Refund 50%. FCC 50%
56 to 42 days		60%		Refund 40%. FCC 60%
41 to 16 days		75%		Refund 25%. FCC 75%
15 to 6 days		90%		Refund 10%. FCC 90%
Less than 6 days and up until 2 days prior to departure		100%		Refund 0%. FCC 100%
Less than 2 days prior to departure and failure to embark		100%		No refund or FCC

Saver: Period before departure within which notice of cancellation is received by P&O Cruises		Original Cancellation charges (percentage of fare)		New Interim Policy (assuming cruise paid for in full by required date)
From the date of booking until 2 days prior to departure		100%		100% FCC
Less than 2 days prior to departure and failure to embark		100%		No refund or FCC

Full details of this interim transfer policy, including Frequently Asked Questions, can be found here. We will be contacting booked guests with a cruise departing from 1 September onwards shortly.

We hope this helps clearly outline all of your options. To make any changes to your booking please call us on 0344 338 8594(local call charges apply), otherwise, we look forward to welcoming you on board soon. 

10 hours ago, PRINCESSTHE BEST said:

I cancelled yesterday too, getting 50% cash back and 50% FCC. I have just received the email from P&O stating they will be in touch with me later. I don't know if it refers to my May cruise that i cancelled yesterday or my cruise later in the year.

How did you manage to get 50% cash back? I thought it was only FCC. 

Very impressed with the revised cancellation policy from P & O👏 Having just read about Fred Olsen cruise being cancelled due to people testing positive in the Caribbean, our transatlantic might still be canceled. 

I have just read online that air condition on the cruise ships could be to blame for the amount of people infected. The use of recycled air was to blame. apparently the filters cant filter out particles smaller than 5.000 nonometers.

Will P&O alter the cancellation policy now.