We have taken 3 cruises with American Cruise lines and enjoyed them .We prefer small ship cruising to the big ones. We were scheduled to take the cruise from Jacksonville to Charleston this Saturday. We had to cancel due to my husbands adventure with a kidney stone and scheduled surgery. This of course happened this week. When we cancelled we faxed a letter from the urologist , verifying this unplanned medical need to cancel. When I bought the policy, I was NOT informed that if you cancel within 9 days of the trip, the "for any Reason" does NOT apply and you will only be offered a 70% voucher , for another cruise. Which must be taken, not booked , but taken within 1 year of being issued. also subtracted from what is figured in the 70% is the cost of the Protection Plan and $250. fee per person administration. Nothing listed that we want til next May. We have traveled fairly extensively, and the only 2 times we have had to cancel, due to a verified medical problem, at the last minute , we had no difficulty receiving a full refund! Especially being seniors these issues may be more likely to happen. Needless to say I doubt that we will be traveling with them again, and I recommend if you do, BOOK YOUR OWN Comprehensive Trip insurance!
Cruise Cancellation Difficulties with American Cruise Lines
in Cruise/Travel Insurance
Posted
We have taken 3 cruises with American Cruise lines and enjoyed them .We prefer small ship cruising to the big ones. We were scheduled to take the cruise from Jacksonville to Charleston this Saturday. We had to cancel due to my husbands adventure with a kidney stone and scheduled surgery. This of course happened this week. When we cancelled we faxed a letter from the urologist , verifying this unplanned medical need to cancel. When I bought the policy, I was NOT informed that if you cancel within 9 days of the trip, the "for any Reason" does NOT apply and you will only be offered a 70% voucher , for another cruise. Which must be taken, not booked , but taken within 1 year of being issued. also subtracted from what is figured in the 70% is the cost of the Protection Plan and $250. fee per person administration. Nothing listed that we want til next May. We have traveled fairly extensively, and the only 2 times we have had to cancel, due to a verified medical problem, at the last minute , we had no difficulty receiving a full refund! Especially being seniors these issues may be more likely to happen. Needless to say I doubt that we will be traveling with them again, and I recommend if you do, BOOK YOUR OWN Comprehensive Trip insurance!