tellis90245

11 minutes ago, ldtr said:

Princess is now sending out notice to those that are booked. Just go a notice linked to my October cruise.

I got mine also. I will say it is slightly less deceptive than the original press release. But they are still trying to make it sound like charging us for stuff we thought was free when we booked is somehow a benefit to us. That kind of nonsense makes me more angry than the actual charges themselves. 

Do we have any indication that anyone at Princess is paying any attention to this thread or the earlier one? Or are we just venting to each other?

Also, has anyone with an upcoming cruise gotten any communication from Princess saying you're not getting what you thought you were getting when you booked?

4 hours ago, CruizinSusan70 said:

Possible chaos on a single ship doesn't mean that it's the same way on every sailing of every ship in the fleet.  We've sailed on Princess for 28 days over the past 15 months and never had a problem getting a drink when we wanted to.  The only problem we encountered was a 20 minute wait for two seats at the bar at Good Spirits on a single evening.

I cannot speak to chaos. I can speak of my own experience. On my last Princess Cruise (Oct. 2022) the one time I ordered a drink using the app it took >1 hour to be delivered. The one time we ordered room service it took >2 hours. If that is the kind of performance I can expect, why would I pay for for those services?

9 hours ago, cruising.mark.uk said:

So, after only 1300 comments, have we reached the conclusion that rather than being the end of human civilization as we know it, these changes aren't actually very consequential?

I might agree that the changes themselves are fairly minor, what really bothers me is the retroactive way it is being implemented. Going forward, if I book another future cruise, how can I know that what I will get is what I thought I was getting when I booked? How can I be sure Princess will not institute another "upgrade", say to give Plus Package people two "free" shows in the theater at night, and additional ones are now $20? Can anybody be sure such a change, or something else, won't suddenly, with no warning, be imposed? My trust in Princess is way down.

Has anyone who booked a cruise before this change been contacted directly by Princess? To tell us that we now get less than what we thought we were getting, or we have to pay more to get what we thought we were getting? The retroactive change is bad enough but to not have the decency to inform us personally adds insult to injury. 

It would seem they finally got somebody to fix stuff. Not only is the web checkin working, but the most recent update of the app seemed to fix a problem I had with MedallionPay on one cruise (but not another - the difference drove me mad!).

Better late than never.

"DINE MY WAY IS CURRENTLY NOT AVAILABLE, TRY AGAIN LATER"

This is actually better than what I have had, which is an infinite time of DMW "loading", and an eventual timeout of the app. At least now they admit it isn't working.

cr8tiv1 - Where did you find that screenshot or whatever it was about web-based OceanReady? And yeah - I'll believe it when I see it.

Do you suppose they got so swamped by people at the dock needing help they realized phone app only is not ideal for their clientele?

Re Arrival Times:  For my July 2022 Alaska cruise from San Francisco, we are flying up the day before and staying in a hotel booked through Princess. Then Princess is providing transport to the ship. So I will get there whenever Princess gets us there. So how do I pick an arrival time when I don't have any control over when it will be?

23 hours ago, Doug R. said:

I am but a humble Platinum and was able to book dining for my March 30, 2022 cruise on the Enchanted Princess.

I am also a humble Platinum. But when I try to book dining for my July 2022 Alaska cruise, all I get is "Dine My Way is not available right now". 

I've said this before on other threads. Those of us with weak eyes and fat fingers have a hard time entering lots of information into a phone app using a small screen we have a hard time reading. Using my iMac with a keyboard and a 21" screen was easier, faster, and less mistake prone.

It would be nice if Princess designed their systems for their customers, instead of designing a system and hoping their customers can use it.

"I really, really hate typing on my phone using a really tiny screen with fat fingers..."

CONCUR! Why do I think whoever decided to make checkin be by phone only is a 20-something with perfect eyes and 0.1" diameter fingers? Will Princess ever figure out they are annoying a large fraction of their customer base?

BTW - my Princess agent told me she has no way to pass on complaints like this to the front office. Anybody know how to make a complaint heard?

8 hours ago, AF-1 said:

when you log into your princess.com account and then click on my account and click on upcoming cruises; before you click on manage this booking you should see a tool bar that lists Home, My Profile, Captain Circle.  If you click on my profile you can edit your info there including your passport info

When I do the above I can see all my own information, but nothing for my spouse. Does she need her own login? Or is there some trick to getting to see her info?

We were on the Royal for a Calif. Coastal cruise in early Nov. Experience with the Medallion was similar. It got us onboard the ship blindingly fast, and it unlocked the cabin door every time. The part showing the activities also worked pretty well. 

The ordering part was very hit-and-miss. Would work sometimes and then stop working ten minutes later. We got our free drinks (wife and I) but I had a few experiences where I ordered the drink and the waiter with it could not find me. And we're still waiting for one drink we ordered by the pool.

The worst part was the map function. Never did get it to work on my wife phone, and on mine it worked maybe 25% of the time. When it worked it was great, but we never got any sort of info as to why it wasn't working. 

I still lie mine burned to a crisp. If I want juice I can eat an apple. The Crown on Princess ships will do it if you beg them properly.