gspexit98

I posted the following back in October when they told us less than 48 hours before we were to embark that our 2 week cruise was canceled due to a fire that occurred 6 weeks prior! I was quite upset that they waited until after we had already arrived in France. Many of you on this discussion didn't think it was a big deal that they were canceling week by week. But you can see I was not one of them. :mad:

 

I'm with you and not sure why others are giving SeaDream a pass on this one. My husband and I are victims of these poorly thought out, last minute cancellations. We had just arrived in France for a back to back 14 day cruise when we got the word only a day and a half before we were to board SD1. Maybe others don't mind being told it's off after 15 hours of travel but I am not one of them. Especially after I found out the fire occurred 6 weeks ago!

 

I think they could have projected at least a week or two out to try and help customers re-group and make alternate plans. This mere 1-2 days before the trip cancellation is bad form. We'll see how well they treat us after they see the bills we had in order to re-book our flight home.

 

I feel terrible for the crew and was relieved to find no one was hurt. They are a lovely bunch! We were very happy with the product and this was to be our 6th cruise with them but I am very disappointed in this company right now. I'll let you know what happens.

 

So here is my update. Well after 3 months I can happily report that Sea Dream has refunded all our cruise money and compensated us for all airfare and hotel expenses we incurred. It was a substantial sum of money and I feared they would tell us to take a hike. Thank God those fears were unfounded. Good for Sea Dream! :) Maybe we will sail with them again.:D

Please do let us know how they treat you. That is the type of information that will make us decide to sail on SD or not. You say you were booked on back to back. I assume your first sailing was scheduled to be the one on the 22nd and the second cruise being the one a week later. Did they cancel both or just the first cruise?

Our booking number was for both legs but the follow up email from them included the booking number but labeled it Cannes to Rome. We wrote back and reminded them it was a Cannes to Cannes for that booking number so I assume it was for the whole 14 days. Anyway, we were not going to hang around and pay for hotels for another 7 days and then fly to Rome on the hopes that the 10/22 leg was on. Turns out we were right. It was canceled. As far as rescheduling a cruise we are just not interested in the Caribbean as we live in SW Florida. We have a long cruise on Regent scheduled already for the Middle East in the spring. There is nothing SD has for the rest of 2017 lives up to the one they canceled. We'll see.

You would have thought that they would have put at least 1 week of contingency into their schedule. Something always goes wrong with sea trials. Much better to have one week where the ship is available to sail than cancelling one day before a cruise. I am sure almost everyone had arrived at the port for embarkation. I know I would be very mad if this happened to me.

 

With the latest happenings, my wife and I are more and more reluctant to book a SD cruise.

 

I'm with you and not sure why others are giving SeaDream a pass on this one. My husband and I are victims of these poorly thought out, last minute cancellations. We had just arrived in France for a back to back 14 day cruise when we got the word only a day and a half before we were to board SD1. Maybe others don't mind being told it's off after 15 hours of travel but I am not one of them. Especially after I found out the fire occurred 6 weeks ago!

 

I think they could have projected at least a week or two out to try and help customers re-group and make alternate plans. This mere 1-2 days before the trip cancellation is bad form. We'll see how well they treat us after they see the bills we had in order to re-book our flight home.

 

I feel terrible for the crew and was relieved to find no one was hurt. They are a lovely bunch! We were very happy with the product and this was to be our 6th cruise with them but I am very disappointed in this company right now. I'll let you know what happens.