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HSVcruiser01

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Posts posted by HSVcruiser01

  1. 13 minutes ago, *helena* said:

    As of May 6th, 2020 we have also added the new "Best Price Guarantee" option outlined below.

    Best Price Guarantee -Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price up to 48 hours before your sail date — just give us a call. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment

    I guess this has nothing to do with the topic ! Did you post in the wrong thread ??? 

     

    • Like 2
  2. 19 hours ago, SJ1_ said:

    DAY 79   

    I got a email from RC today

    "and will be reviewed by an Executive Escalations Representative shortly"

     

    On 5/15/20 I also got

    "Thank you for your email.  I would be happy to address your inquiry.

     

    on 5/22/20 I also got  (have not clue how they came up with this, I have a feeling its an automatic reply)

    "Thank you for letting us know your inquiry was resolved! We'll go ahead and close any emails you've sent from the email address you've provided.  "

     

    I also read where the CEO  Fain  claims to read all of his email.  

    I couldn't find it 

    If anyone has it Id appreciate it.

     

     

     

    could you share the email address you used to get this answer about Executive Escalations Rep ???

  3. Typical crooked RCL.

    Zero communication about what is happening to this ship and all the while asking for final payments for cruises that will never happen.



    Sent from my SM-N975F using Tapatalk


    Just lifted and shifted our Allure August cruise to next years Harmony! No final payment to pay !

    Gesendet von meinem SM-G950F mit Tapatalk

  4. 10 hours ago, little britain said:

    The article in Spanish clearly says no Amp. 
    So no slide, no extra cabins, no robot bars, Dazzles remains, the classy Champagne bar remains,  and the CL remains which is all good news for me. 

     

    But not for the price we paid for our cruise in August ! We paid for an amplified ship !

    • Like 5
  5. 12 hours ago, singinalot said:

    We love the Allure as she is and are/were excited to sail her on the November TA....if she's still in the state she's in now we'll be more than pleased. We sailed her in January and she was clean and not in disarray...we're just hoping our cruise doesn't end up getting canceled like so many others.

     

    But not for the high price we paid for a not amplified ship that she might be !!!!

    • Like 1
  6. 1 hour ago, phish tales said:

    I would like to see this on all ships, but make the 3 drinks to be used any time of the day.

     

    Are you serious ? I guess you don't understand the point. It is not about the drinks, it is about the possibility to be with Diamond and higher, cruise loving old and new friends. Having a drink or two, or three, will chatting about past and future cruises.

    • Like 3
  7. 26 minutes ago, Tagsalong said:

    We were on Empress in January and (as Pinnacle) got a coffee card, each, to use at the coffee bar in Bolero's, which is open very early each morning.  DW sleeps in so I used her card to get my two cups before breakfast.

    I was asking Miami about that and they refused for Majesty !

  8. Finally, after more than a week, I received an answer from Miami, plus an email form M.B. office that they will get back to me ...

     

    This on is from office of C&A Director:

     

    "Hello xxxxxxx,
     
    Thank you for your email. We apologize for the delay in our response.
     
    As xxxx members of the Crown & Anchor Society, we especially value your patronage of Royal Caribbean International and appreciate this opportunity to respond to your concerns.
     
    Our Loyalty Ambassador, Molly Paolini, is responsible for making sure our Crown & Anchor Society program is running smoothly and is an enjoyable addition to our already amazing cruises. While she is not tasked specifically with assisting our valued guests with general inquires or booking requests, she has each one of you in mind, as she works with her team to maintain and improve our Crown & Anchor Society program.
     
    Please accept my most sincere apologies for any disappointment with not having a Diamond Event on the Majesty of the Seas. We realize that guests enjoy this time together, and we regret that we were not able to continue with this event. Rest assured that your feedback is valuable, and I have shared it with our operational teams for an internal review. While the findings of this review will remain internal, your comments will help guide us towards any changes we may make in the future.
     
    xxxxx, thank you for choosing Royal Caribbean International. We look forward to welcoming you onboard the Majesty of the Seas next month, and despite this issue, I hope you have a truly outstanding cruise vacation.
     
    Sincerely,
     
    Kevin Thistle
    Royal Guest Experience Management"
     
     
    Well, thanks for nothing !
     

     

     

    • Haha 1
  9. 21 hours ago, Happycruiser17 said:

    Attached is a letter I just sent to Mr. Bayley's office:

    Mr. Bayley,

    I am currently on the Majesty, B/B/B.  Last night at the upper tier event we were informed that there will not be an evening event for Diamond/DIAMOND PLUS/Pinnacle guests but only 3 drinks on our Seapass card. I feel this is short-sighted on whomever is responsible for this decision and this treatment of your loyal guests is DESPICABLE!   Pinnacle, with over 700 points, and  we, who have over 600 points get the same benefit as those with 80 points?   WOW!!!!   We are close to Pinnacle and when we reach this plateau we will NOT be loyal to Royal any longer, but will look at MSC etc. Another perk bites the dust...don't bother to book the Majesty!      Wallace Stiving

     

    Did you get an answer ?

    • Haha 1
  10. 1 hour ago, thrifty99 said:

    This was already posted (same image of the letter).  In the future please don’t state you received an e:mail about something (and then later say it was probably from a forum post, not an e:mail).  Your message about receiving an official e:mail fueled much of the confusion. 

     

    Aye aye, Sir !

     

     

     

  11. 5 hours ago, MX-5 said:

     

    I want to see that e-mail. Take a pic of it, a screenshot, or copy & paste the entire e-mail on here. I want to see the header and who sent it, along with a written message claiming the nightly Diamond Event cancellation.

    Let's prove where it came from.

    I tried to find it. I think it was not an email to me, it was on cruise critic. Searched and searched yesterday. But couldn't find it. But luckily the people on Majesty right now are posting on Facebook letters they got in there cabin stating there is happy hour from 4:30pm to 8pm in VCL.

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