OKCruiseMan

2 hours ago, voljeep said:

Good Luck when you contact them

Thanks

1 hour ago, voljeep said:

are you booking ...

 

directly with Princess?

thru a Princess CVP (cruise vacation planner)?

or a 3rd party TA/big box/etc.?

Third party TA

Is re-fare a cancel before 90 days and rebooking?

Don't think Princess has a low rate guarantee.  Should we book this week or wait for the next promotion???

One thing to consider. If you buy a $14 drink on the $12 plan you only pay the difference. At least that is the way I read it. May work best for many.

41 minutes ago, railman said:

It has been seven weeks since we disembarked.  We received the statement the next day showing our refundable credit amount as "Referred to Corporate Finance".  We are still waiting for the check.

Don't worry. As soon as 10 more people book a cruise they'll cut your check!

We recieved future cruise credits from our recent Crown adventure. Now looking to book a cruise with a large part of the cost covered by FCC.

My question has to do with the value of travel insurance. We normally do get insurance but if all it covers is our actual cost it doesn't seem as attractive. 

Has anyone been down this path before? What do you recommend?

11 hours ago, Valiamo said:

Do not know if this has been answered.  But here is what I found out.

 

Princess in their infinite wisdom made a critical change to the web site and it impacts SOME customers. 

 

When you see the above message it is attempting to create a new account for you.   If you add the data you will become a BRAND new Blue cruiser with a NEW Captain's circle #.   There is no way around this for entering the base site.

 

You then have to call loyalty at 1-800-901-1172 EXT 13084 and tell them the website has created a NEW account for you.  They will merge the accounts, and then send you to another department to get your account re-set up again.  Alas once this happens you are STUCK 

 

If you want to go to your cruise account you have to open the site.  IGNORE the sign in and click on Booked Guests, then you enter in your Booking # and your Full name and birthdate and then and only then can you see your cruise.

 

If you click Log in at any time it will again create a new account, and you are back to square one above again.   

 

Princess has no idea of when this will be fixed, and why it only happens to some and not others.

 

 

After I reentered my address it let me in and my account number did not change. May be related to what is missing?

Well all it looked like it was wanting me to reenter was my address so I did and my access seems back to normal. 

28 minutes ago, avonlady6390 said:

I got the same message name and birthday was right but needed to add address and mobile number.

Did you fill in the missing information? I've been a little concerned about changing anything. 

Yes. Having same problem. Guess I'll wait and see what happens. 

So when I try to login to my Princess account today I get the message Missing Account information and asking me to enter info I know was there. It's like it forgot me. My concern is my FCC on my account. 

Anyone else having a problem?

Glad it is going well for you.

We were on the May 28th sailing. After multiple changes in ports and arrival times up to the day we sailed, unfortunately we missed several excursions we were excited about. We feel we went by Alaska not to Alaska.

Fortunately Princess has issued a 50% FCC so maybe we can go back and see what me missed.

Enjoy your cruise.

3 hours ago, Sailor75 said:

I got an email last night from Princess saying my 20% FCC is now 50%, I know one other person got this too; has anyone else received this? Just wondering if it's survey related or they're just giving it to everyone.

It appears to be across the board. The letter doesn't say anything about the survey. 

I've never had a FCC before. How long before it will show on my account? Do they split it between my wife and I or is it normally on one account?

We were on the May 28th sailing. Just got the same letter. More than anything,  I appreciate the admission of guilt. 

1 hour ago, rbtan said:

Not sure you can blame the Crown for cancelled excursions. Sounds like a problem that's based with the excursion mgr.

???? Not sure I blame the Crown. I blame Princess for running the Crown. 

I've said a few times that Princess did not handle the Crown propulsion issue correctly.  Here is the letter I think they SHOULD have sent....

February NN, 2022

Dear valued customer,

Thank you for booking the Crown Princess. We are excited to return to Alaska and are glad you have chosen Princess for your vacation!

Unfortunately, the Crown Princess continues to have issues that impact its ability to operate as designed and we were unable to address these issues during the Pandemic. While we will return the Crown Princess into service on May 7th, we do not expect to be able to meet the original itinerary. We will be required to drop the stop at Ketchikan and we will likely have late arrivals at other ports. We still plan to tour Glacier Bay unless we encounter further problems. 

While we will work hard to make your cruise a fantastic vacation, we wanted you to know that these issues may not allow us to provide the high quality experience you expect from Princess. 

While we hope you decide to travel with us, due to these circumstances we will not be charging any cancelation fees for those that wish to make alternative plans. In addition,  if you plan to keep your current booking or move to another Princess itinerary during the 2022 season, we will apply a $500 OBC per cabin.

As we complete the first couple of weeks of the season we will have a better understanding of our capabilities to meet our revised schedule. We will notify you immediately of any further changes we expect will be required so that you have as much time as possible to plan your shore excursions. 

We are working hard to schedule dry dock time so that the Crown can be return to its full functionality. Please accept our apologies for this inconvenience. 

Sincerely.....

We did the Crown on the 28th.

After following the boards on the problems the previous few weeks we were expecting issues but did not want to miss GB.

We were disappointed that we were not able to get the itinerary we had first been sold. Very sad we lost our Sea Plane excursion to Taku Lodge. Very pleased with the beautiful blue skies and perfect weather. Met several nice and interesting people at dinner.  Great staff support. 

Not happy with how Princess handled the communication of the problem. Instead of trying to get ahead of the problem and keep customers in the loop, I felt they waited until the last minute to tell us things. I was pretty sure our Taku Lodge excursion would be canceled but kept being told it would be rescheduled. Not until we got to our cabin did they leave us a letter saying it was canceled. Although I expected the letter it was disappointing that on several calls to Princess they kept saying don't worry. Had the same problem with ISP. They kept the stop on the itinerary long enough for us to book an excursion then canceled the stop. Still waiting for a refund.

14 hours ago, ChimneyTenders said:

What I dont understand is everyone Keeps talking about it's speed issue yet it's sailing at just over 18knots. Other ships in the area are 18-20knots.

 

Something is not adding up

I've had the same thoughts. Although others did pass us on the 28th departure not sure what the deal is.

My guess is it has something to do with getting up to speed. They seem to bypass the inside passage for a more straight line out to sea route. Maybe with the propulsion issue they can eventually get up to a decent speed but it forces a simplified route. So a stop in ISP would take the wind out of their sails so to speak putting Victoria in jeopardy. 

Not sure this makes sense. However I've been on a few cruises and it also seemed like docking took longer than I recall. Although we were also anxious to get ashore due to the reduced time so maybe just my imagination!

On 6/7/2022 at 4:02 PM, broker1217 said:

Canada requirements here:

 

https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada

We completed the information and got a receipt but we were never asked for it while in Victoria?

On 5/28/2022 at 11:44 AM, cruisequeen4ever said:

Ok, that’s messed up! I don’t understand why they’d make pax happy giving a replacement port at least and then yank it. I’m sorry; I hope you still have a quality cruise! 

Well I have one thought. They did the same to us, we rushed to book and pay for an ISP excursion. Then they canceled and said we should get a check in 12 weeks....

1 hour ago, t&atravel said:

Are you sure?  It’s been that way every time for us for a very long time.  Going forward check it out.  I can tell who’s #1 on the personalizer on the “check in” page.  On a phone #1 name will appear first, on a tablet or PC the #1 name will be on the left. 
 

if you happen to still have the print out of your travel summary look and see who was listed first as passenger #1.  Was it your wife?

My Travel Summary has me first, wife second. Interesting that I added her as an authorized account but I can't see her spending?

Something has been crossed up.

15 minutes ago, t&atravel said:

 

 

The person who is listed as passenger #1 when the cruise is booked will always be the one who can see all the charges for both in the stateroom.  It has nothing to so with whose name is on the credit card applied. 

Didn't seem to work for us that way? I checked our Travel Documents and I'm listed first on there. 

Well I did get an email with a statement of my charges but for some reason only my wife's account should the consolidation of both of our charges even though I booked the cruise initially? Still don't have her statement. It appears they zerod out mine to hers.

Got to be an easier way!