denisebadger108

On MSC's website, if you do a "pretend" booking on Seaside and select "choose your stateroom" you can see the dimensions of each of them.

Thank you. ;)

Okay, finally got my answer yesterday from the Expedia rep saying that MSC was not able to change our cabin back to the 15th floor at it was "completely sold out". They offered an additional $100 ship board credit for any inconvenience. So it's 9 or nothing...

@mabones, thank you so very much for pointing this out! We are booked on Seaside for 11/3/2018 and were thinking deck 15 would be great as we are doing Aurea. But, after reading your post, we are going to switch to a deck 9 cabin. The 15 and 9 Aurea cabins appears to be the same size, but the difference of a 49 feet to over 90 is huge! And, the idea of being right above the SPA is quite appealing. Thank you!

 

 

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Thank you for that information. May I ask where you were able to find this out?

I don't see the problem stemming from Expedia simply because my confirmation and receipt depicts the cabin number I selected. MSC changed the room I chose from that on the 15th to the 9th floor. Regardless of why it was done, I can't see any reason why MSC couldn't keep us on the same floor. That's why I booked it year ahead. Newb or not, I put the blame on MSC and not Expedia.

I booked with Expedia because they have a designated AARP site. The AARP site offered a $300 on-board credit for the stateroom I booked. I called MSC direct, they quoted me the same price for the same stateroom, but without any on-board credit.

I know, I took a look at that "new" deck plans. But they could have kept us on the same floor. Why would they sacrifice a connecting room (#9053) with 2 adults and one child? Anyway, we'll see what happens. The Expedia agent is supposed to call me tomorrow after receiving an email from MSC. I'll send an update when I have one. Thanks to everyone for the advice and support.

I booked on MSC Seaside on January 09, 2017 through Expedia AARP's site. I booked the Aurea balcony room #15003. This morning I went on the MSC website and entered my booking number. They arbitrarily changed our room to the 9th deck #9053! I called MSC and the representative told me I had to speak to "my agent". I called Expedia, they called MSC and said that they sent an email to their "inventory department" to see if I can get the room back. My Expedia agent said the supervisor she spoke to said, "She only has a $98.00 deposit on the room anyway", and that it was highly doubtful that I will get the room I booked. Do I have any legal recourse with this? Can MSC legally change my room without informing me? My biggest problem is that I've already booked the airfare into MIA for all 3 of us. That means I'll have to pay out of pocket for the change/cancellation fees. This seems hugely unjust. Sorry if I'm emotional, but we were really looking forward to this MSC Seaside inauguration cruise over Christmas. Any information that anyone can lend in assisting me would be greatly appreciated.

Denise Badger :mad::loudcry: