zgrandma

I contacted by email RCCL regarding the exchange of US$ to $CUC and informed them that I was informed by their customer service that they can convert the $ at guess services, yet a cruiser who just returned from the trip to Cuba was not able to do so on board. I received a reply today as follows:

Thank you for your email. We apologize for the delay in our response.

Please be advised, guests on a sailing traveling to Cuba can exchange USD for CUC at the Guest Services desk onboard. In addition, guests can also exchange CUC for USD onboard if they do not spend all of the money while in Cuba

........

Either way I will go prepared knowing this might not be so.

Can anyone confirm that Royal takes care of the Visa and adds to your SeaPass account. TIA.

When I booked my cruise I was informed by the cruise consultant that on the day we board at that time RCCL will apply for the visa which cost $75 and would be charged to our sea pass account.

Look, I hate to be the contrary person but I LITERALLY walked up to Guest Services with American currency and they would not, could not change it into CUC or pesos.

Thanks for the heads up. Traveling to Cuba in November.

Can anyone who was on the April 19 Empress Cuba trip comment about the money exchange in Cuba? I am specifically interested the process, long lines etc. We are sailing April 30 and have a stop in Cuba. We have an early excursion with RCCL and will need local currency. I know the US dollar and credit cards are not accepted in Cuba.

 

Thanks and I hope those on the sailing had a good time.

 

M