Simoncpj

Trying to call to upgrade beverage package (can't do on line as the promo package doesn't appear yet). 

Waiting for rep for 35min then had to get off phone earlier. Currently at 51 min now.

Crap customer service.

I have significant problems with heights and get some vertigo so am a rather extreme case. My experience boarding (only in US ports) has been you walk through jetway type tubes until the very last bit. The last bit is an open walkway across to the boat deck. This is usually quite high for me. What I do is make sure I am at the front of our group, wait until the passenger in front of me has gotten all the way across, then scurry across as quickly as possible. Taking glasses/sunglasses off can help as it doesn’t accentuate the edge. Fortunately the welcome bubbly is not too far to calm the nerves.

In the Caribbean ports the gangways are much lower so those aren’t issues.

We are a group of five adults heading to Curacao for a day in early April. We are going to see the town and Mambo beach.

Any tips to make sure we can get a shady spot on Mambo? Umbrella, palapa, or cabana all work well.

Thank you

I have managed development and web sites for the last 20 years moving up from manager to C level. If I were over this the site would a) never have gotten this far and b) be rolled back immediately unless the many fixes needed could be pushed within 48 hrs AND the user experience could be addressed within 45 days.

This is a classic example of a major corporation thinking that web design led by web designers will result in a good user experience (UX). The Celebrity execs loved the look and did not actually try to navigate through to key functions. While the users will get used to it, there are major usability issues that a good UX company could address quickly (like how can I see drink packages or excursions for a future cruise).

Having done this for a long time, this is a "teachable moment" for the testing manager and whomever led the go/no go decision.