Eagles_86

http://creative.rccl.com/Sales/Royal/General_Info/17055586_Recat_Sales_FAQs.pdf

Thanks!

The reclassification doesn't go into effect until April 26, 2018. Assuming that you are sailing in January 2018, you will still receive Star class perks.

This is confusing, considering we have been told both via email and several times on the phone that we will not fall under Star Class. Is there any official confirmation anywhere that this is the case? Thanks.

Hi everyone,

I really quite puzzled and disappointed as to how this situation as occurred. I would like to know if anyone else is in this situation.

We booked a Sky Loft Suite on Ovation Of The Seas, departing in January 2018. At the time of booking 6 months ago, this suite was classified as being Star Class.

We have now been informed of the reclassification of this room from Star Class to Sky Class. This means we have suddenly lost a whole host of perks, such as the Genie, drinks package, gratuities, etc.

After speaking to various people at RC, we were informed there is supposedly nothing they can do and all they offered was a $50 on-board voucher.

How is this even legal? We purchased a Star Class ticket, which had separate line items in the cost breakdown that we’ve paid for such as the drinks package. They’ve taken it away from us and haven’t even refunded the money. This is absurd and to me looks utterly illegal, breaking several consumer protection laws. Surely, our booking should be honoured.

We've spoken to numerous people at RC about this issue. We have a Sky Loft booked for January 2018, which we have been informed has been reclassified as Sky instead of Star. They will not do anything and have only offered us a $50 on-board voucher. I am furious and don't know what to do. This was booked LAST YEAR, way before any reclassification. The absurdity of this situation and the unprofessionalism of some of the customer service is absolutely ridiculous.

I don't know what to do.