Jump to content
Cruise Critic Community

ASL Cruiser

Members
 View Profile  See their activity

  • Posts

    3

  • Joined

 Content Type 

Posts posted by ASL Cruiser

    ASL Interpreters on Cruises? (I.e. Disappointed with Holland America)

    in Disabled Cruise Travel

    Posted

    Thank you so much for your support and guidance- so helpful!!

     

    I'm not sure how to PM you? How do we do that, as I prepare an email to both the travel agency and HAL, I would appreciate mentioning your name and history, so they can understand where I'm coming from.

     

    Being that it is now May 19, do you think there is any hope we can actually HAVE an interpreter on the ship?

     

    ASL Cruiser

    ASL Interpreters on Cruises? (I.e. Disappointed with Holland America)

    in Disabled Cruise Travel

    Posted

    I'm very interested in your advice/thoughts on my situation with Holland America Cruises. We booked a cruise with them last August 2016 which is scheduled for July 8-15, 2017. We are participating in a special event on the cruise with a popular singer and so a separate travel agency is coordinating the event details.

     

    When we booked the cruise back in August, we requested an ASL interpreter, as we've benefited from having them before on Disney Cruises and Royal Caribbean. My husband and I are both Deaf- my husband is Deaf with a Cochlear Implant and me, I'm severely hard of hearing and benefit from having the interpreter, especially during ship events and the music.

     

    Back in August, HAL instructed my husband to complete a form, then they came back with he needed to do the same form but online now. Anyways, now HAL is passing the buck to the travel agency/event planning company as of last week. And that company is saying that we, the passengers, have to pay for the interpreters travel arrangements and they will pay for the cheapest cabin for them. Who's paying them to work???

     

    AND, now we're down to the last 2 months, how can we find someone now? We've been trying to do this for months- they've waited til the last minute, and now WE LOSE- to their advantage!!! We are paying top dollar for this cruise, and we get screwed- we will NOT be able to enjoy this splurge 100%-

     

    I appreciate your support it really means a lot to find people that CARE. Because it doesn't feel like HAL does.

     

    Any advice, thoughts, strategies for empowering us, the paying customers, would be great!!!! What can we do to FIX this so we can get an interpreter?? And how can we be compensated for our troubles?

     

    Thanks so much,

     

    ASL Cruiser

×
×
  • Create New...