Atogh

Good Old MSC

so we had a booking on the Meraviglia for March 15th from Miami. On March 9th I contacted them and they said that the Caribbean was not effected and no refund or exchange. On March 10th they send out the assurance policy which was in line with every other line but 5 days after they had made the same pledge. We then asked our travel agent On March 11 to cancel our cruise and at the time all they were offering was to rebook and travel by dec of 2021 which at the time was better than loosing on $5000. On march 13 two days before our cruise they sent out new screening that asked for anyone over 70 to get a letter from their doctor stating that they can board the ship (no health issues).. we are Canadians and not sure who  in drop of a hat can see their doctor 2 days before their cruise and get a note.  On March 14 they sent out another update that i got through text message saying that the March 15th cruise was canceled. It also stated that passengers could get a 125% future credit or full refund. Great News Right....

Our travel agent called me yesterday and said that MSC is saying since we took advantage of their deal on March 10th and did not wait until March 14th we can only get a future cruise credit....No refund and not the 125% credit. She even brought up the fact that my father in-law was over 70 and we could not access a Dr in less than 24hrs before our departure.

Canadian email.... insidesales@msccruises.ca

They are brutal,

I got an email from MSC Canada  saying that i was only allowed to book a future cruise and receive 200Eur OBC. I sent them the email that I had received the day before our cruise  on March 14 indicating that I could either  get 125% future cruise credit or receive a full refund. The email says refunds within 60 days of applying. Their customer service is terrible and no one knows whats going on.

Canadian EMAIL ....insidesales@msccruises.ca

Ok thanks. I'm worried about the food as the reviews are burtal and we were on seaside and the food at the main dinning wasn't very good

Thank you

Specialty resturants on Meraviglia? With the package deal is it a set menu or do they allow you to order whatever you want?

Thank you. Did you try any of the specialty resturants? 

Can anyone tell me what nights are formal nights on meraviglia. We have a March 12 sailing.

Thank you