southerncalla
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Posts posted by southerncalla
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I am also disappointed with RCCL. I especially dislike the non-refundable deposits they have initiated. I would like to try NCL. Does anyone have any experience with this cruise line?
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You must sync to reset the time on your Fitbit.
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You can book anything you want on the website and then transfer to a TA for, in many cases, some significant incentives. Unless you are high maintenance, you might never have to contact the TA again except to pay final payment.
Is that part of my statement clear now?
No, because none of you get what is being said. You are looking to pick a fight but don't know what you are picking a fight over. Yes, I am high maintenance and I enjoy putting together my own trips without the aid of others. Whether it is a cruise or land trip. With the website having issues that sense of fulfillment is dampened. Does that make since to you? That is what I have said 3 times now. So please stop.
I can't with you all. Reading comprehension is not your forte. So I feel like I am talking to a wall. Good luck with your RC Issues. I wish you all the best and deliver42 I will enjoy my 2 cruises on RC. Which you would have gotten if you read.
Goodnight I am sorry that I even attempted to engage.
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I think you muddied the waters when you said you didn't like to use a TA because you liked to pick your cabin.
Picking your cabin is not exclusive to using the website for bookings.
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I think you all are over analyzing the statement. The water was not muddied. What I said was what I meant. The whole point of the statement is I like doing it myself. Not that any portion of the process is exclusive to booking on the website or utilizing a TA.
Ok? Are we as clear as glass?
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Has nothing to do with using TA or not
I don't understand your statement and I think you are missing my point.
When you cannot use the website you have to use an intermediary to book your cruise. My point is I don't like using intermediaries, I like to do it myself. With the website experiencing these issues that becomes impossible.
Is that part of my statement clear now? The whole point is the website not TAs or NextCruise but the website.
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This is a copy of their response to my email. I do not like using TA b/c I enjoy the process. I want to select my own stateroom and perform my own research. I sympathize with everyone's frustration. Both of my cruises are paid off and I was able to book excursions and make dinner reservations. I am interested in booking a cruise to Cuba for next year but because of the unnecessary drama using RC website is causing I don't know. I am aware I can book once I take my first cruise in September using NextCruise but I would like to research now. Good luck to everyone with your cruises. I hope all is corrected soon.
[emoji23]LOL- obviously the issues have not been resolved but it's adorable that they would like you to believe so. 🤣
Dear Ms. Green:
Thank you for your email. We apologize for the delay in our response.
We are happy to report that our Information Technology Department has resolved the issue with our website. You may now access http://www.royalcaribbean.com without issue.
When accessing the website we recommend using Mozilla Firefox or Internet Explorer. We also advise guests to use a desktop computer or a laptop. IPhones, iPads and other tablets are not fully compatible with our website.
We hope that you will give cruising onboard a try in the future. Our cruise line has won the Travel Weekly’s ‘Best Cruise Line Overall’ award for fourteen consecutive years. Our most notable ships are the Oasis-class ships because they are the largest cruise ships in the world. To learn more about the Oasis-class and the rest of our fleet, please feel free to visit us at http://www.royalcaribbean.com/findacruise/ships/home.do.
Our Certified Vacation Planners are available to plan your most royal vacation. You may contact our Certified Vacation Planners directly by dialing 1-800-205-9812 and pressing option 5 and then option 3. Representatives are available 24/7 for your convenience.
Ms. Green, thank you for choosing Royal Caribbean International. We look forward to welcoming you aboard in the future.
Sincerely,
Trudala Cooks
Royal Caribbean Customer Support
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I'm in it right now with Chrome Incognito. Tried Edge first, no luck.
Their recommendations for IP are IE or Firefox on a computer.
I have been able to access using Chrome but it does not last long. At first I thought it was my system and tried logging on from work. Same results. I can check my current reservations (2 booked on RC for this year) with no problem but cannot research future cruises using Chrome or when I am on my IPad.
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NCL cruiser here trying to book first RCCL trip - like the 5 day to Bermuda and think the Anthem would be a great choice. But as a newbie, the website is very frustrating - especially on an Ipad. Impossible to research room types and pricing options. The suite prices were provided regardless of room category chosen. And couldn't even get a display of the suite room options with the pricing. Had to go to a third party site to research. I've not tried to book yet...
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Hi. RC is having several issues. The website does not work well on mobile devices. Also try using IE or Firefox to access website.
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Discrimination is the practice of treating one person or group of people less fairly or less well than other people or groups.
Therefore Royal Caribbean being fully aware of this problem and failing to repair or make U.K clients aware of the issue are discriminating. Even travel agents when making a booking on their system cannot get the availability of the cruise.
I do not know where you live, I suspect it is not the U.K.
As I stated in an earlier post this is not a U.K. problem. I live in the US and we are also experiencing these issues with the system. So I think we can take discrimination against U.K. citizens off the table. Read some of the other boards.
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What is so great about Chrome? I never liked using it
Read this article
http://www.pcmag.com/article2/0,2817,1815833,00.asp
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Be advised there is an I.T. problem which Royal Caribbean are aware of but there is no timescale to fix it. The issue prevents U.K. clients from booking certain cruises. Only found out about it on our last cruise. Navigator of the seas 14th June. Had been trying to book this cruise some months previous. Went on website at least once per day. Then tried to book with Next Cruises literally just after we boarded. Tried to book Grand Suite on Explorer of the Seas "Transpacific" 5th October 2018. All sold out. Had to purchase Owners Suite costing £2500 more. Complained to Miami, that felt discriminated against due to US and UK market differences. Received a reply which stated in paragraph 2, they are aware of this problem but cannot say when it will be fixed. even spoke to Next Cruise manager, who said they could put a simple message on the webpage. By knowing they have the problem and doing nothing to make U.K clients aware they are discriminating. A simple message on web page advising of this issue, clients could then contact the call centre, who have access to ALL CRUISES. Even my travel agent was not aware of this issue, she is now contacting all other agencies to make aware. (Have forwarded her the email from Royal Caribbean confirming this). Miami office rung me last week, all they were prepared to offer was an extra $200 onboard credit or a "Specialist Meal with a bottle of wine.
They could have met halfway the price difference. Have been "Loyal to Royal" for many years, do not feel loyal now.
Have to take this cruise as it is the only departure date that fits in with our itinerary to be in Australia for the Invictus Games 2018. Otherwise I would willingly lose the deposit and take my custom elsewhere.:mad:
Thanks for nothing Royal Caribbean.
This issue is impacting everyone not just those in the U.K but also those of us in the US. Try using Internet Explorer (I tried it on this IP and it worked) or Firefox. You must be on a computer. There are issues when you use a mobile device to log-in. If all else fails call.
There are too many instructions to remember to use their website currently. I fear if they don't resolve this quickly even the most loyal will "jump ship".
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We had so many problems booking we almost didn't book. We tried everything, clearing cookies, using a different browser ( I use Chrome 99% of the time, but we also tried safari and firefox), using an incognito browser. Nothing worked well. It is very rare we have issues with any other website. No issues booking Disney cruises or vacations. No issues with any other vacation web pages. I know other people have reported issues with NCL, but we haven't run into that yet. Princess wont let me browse on their site since I am not in the mainland USA (living in a US territory is a pain sometimes) so we wont book with them at all.
I did find that it was easier to book the cruise, then change the staterooms (we wanted staterooms near each other) then to try to select the staterooms together because if we did that it would take me to a blank page or back to the search page. That was using firefox.
I realize I could call, but it was my husband and myself, on the phone with my Mother in Law while we discussed and booked. Even if it was just me, I like to have everything in front of me. I always feel like I am missing something on the phone, even if I take notes.
Hi as I posted to Dalton, when I contacted RCCL regarding the internet issues they asked me to use Explorer or Firefox to access the site (I am also a Chrome user almost exclusively) and to use a computer instead of a mobile device (I am almost always on my iPad b/c it is easier to transport and allows me greater access at any time). I know this is a lot to consider to access a major cruise line website. In my opinion, they are experiencing major IT support issues that need to be addressed sooner than later.
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Well my brother and his Wife and the couple they was bringing has had enough. I can't say I don't blame them. I tried to log in my self today and it sa the same thing every time. It has been like this for 4 weeks now. I have also called and called.
He pretty much summed it up like. If there service sucks this bad before I get on the ship I don't even want to get on.
This was going to be his first one also.
WAY TO GO RCC. WAY TO GO!
I was also encountering issues with their website recently. I emailed RCCL regarding these issues. They assured me earlier this week that the issues were resolved and that the best IPs to use were Firefox and Explorer and that the website did not work well on mobile devices. I did access their site using Explorer and it worked without any issues. I am a Chrome user so I just need to remember to use one of the other providers for their service. They recently discontinued service on the app and the website started falling apart within the last 6 months or thereabouts, so I only imagine that they are having issues with IT support. I do hope they get this resolved soon. They will lose a lot customers.
Good luck with finding a cruise.
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**Canceled Cruise because RCCL web site SUCKS!!!!!!!***
in Royal Caribbean International
Posted
Thank you.
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