My family and I have sailed twice this year with Celebrity, and once last year.
Each sailing, a member in our family has recieved an overcharge to their credit card!
The first sailing this year. The charge was $300 extra, due to failing to implement onboard credit that came with our package. Celebrity had assured us throughout the cruise it would be deducted from our bill.
On the second sailing. I settled my bill by cash, but was then charged over four times my original bill on to my credit card.
With United Airlines service, Celebrity has been largely unresponsive and have been unable to provide any real response to the problems. Using a tactic of circumnavigating questions in order to stall the email and phonecall process.
Two months later, I am still attempting to resolve this charge.
Fellow cruisers on board have shared stories related to the poor customer service of Celebrity Cruises.
Have you been overcharged by Celebrity?
in Celebrity Cruises
Posted
My family and I have sailed twice this year with Celebrity, and once last year.
Each sailing, a member in our family has recieved an overcharge to their credit card!
The first sailing this year. The charge was $300 extra, due to failing to implement onboard credit that came with our package. Celebrity had assured us throughout the cruise it would be deducted from our bill.
On the second sailing. I settled my bill by cash, but was then charged over four times my original bill on to my credit card.
With United Airlines service, Celebrity has been largely unresponsive and have been unable to provide any real response to the problems. Using a tactic of circumnavigating questions in order to stall the email and phonecall process.
Two months later, I am still attempting to resolve this charge.
Fellow cruisers on board have shared stories related to the poor customer service of Celebrity Cruises.
Has anyone else had a similar experience?