The problem we ran into was my daughter never received her luggage when we disembarked.
... When we asked what we could do, we were told to fill out a form.
...The sad part is it appeared that none of the employees cared.
... After two weeks, Royal has said they have no idea what happened, and offered my daughter $300 to cover the loss.
Next time, we will go on another line when we choose to cruise. We will also consider keeping our bags in our own posession since we can't trust them to Royal's crew.
I am going through the same experience, except different disembarkation port (Southhampton). How did you finally get a resolution from these guys? It's been over 3 weeks for me and every time I call I am told the person assigned my case is working with their Lost and Found to try and locate my bag. At my wits end - I just want this to be over!!
Lost Baggage & Royal Caribbean's response
in Royal Caribbean International
Posted
I am going through the same experience, except different disembarkation port (Southhampton). How did you finally get a resolution from these guys? It's been over 3 weeks for me and every time I call I am told the person assigned my case is working with their Lost and Found to try and locate my bag. At my wits end - I just want this to be over!!