MX-Drew

They’re not, I for one have cancelled two cruises, a 14 night and a 28 night cruise because of these offers. I will not be booking any further cruises with P&O.

It doesn’t seem random to me, the more you cruise with P&O the more they p*** on you. Marketing have been told “Get new customers” but no one told them they had to keep customers as well.

I hope many more people will follow suit, that might teach P&O that if they want customers they can’t take them for granted.

The majority of my cruises are booked at launch but I had no option with some because of various reasons. Whe 5% discount is not mentioned in my experience no one gets it but it it says 5% for previous customers and you don't put your Peninsular Club number in the price at the end includes 5% discount for new customer, I know this as I saw it when I booked the cruise where I booked a cabin for my son and family (it was completely a separate booking, I just did the typing).

I agree but I'm in both positions as I have a fully paid cruise in September that granted the OBC hasn't changed as far as I'm aware as all balcony cabins are fully booked and I have one in August 2024 that I had to pay a high deposit and now the cost hasn't changed but it is a low deposit and £460 more OBC, a right piss take if you ask me. I have two others that I'm willing to lose the deposit on. I just hope this discussion gets fed back to P&O marketing dept. First they piss off loyal customers then, not content with that they piss of those whole have booked early, showing faith in the company and put cash in their bank. Well no more money from me in the form of new bookings, I'm off to Celebrity and also take a look at RCI.

That 5% is totally false because if you don't get 5% loyalty discount you get 5% new customer discount.

I have a cruise booked for August 2024, I have just checked and the price is the same but with reduced deposit and an increase of £460 OBC. I'm not happy at all and I'm afraid to say this really is the final straw with P&O, I have 2 cruises booked on Arvia that I will cancel (only paid a low deposit) and I have one in September that is fully paid so when these 2 (September and 2024) are over I'm done with P&O. If other cruise lines follow suit then I'm back to land based holidays where I don't feel ripped off.

If I were you I would get onto P&O and let them know how you feel, after what does an email cost? Write to executive.correspondence@carnivalukgroup.com it can take a while for a reply but I have found a much better response.

I complained to P&O after my cruise on Azura about the number of things not available and I received a very generous amount that could be used as OBC or FCC. Knowing this I’m not so sure I would get so excited about the extra OBC as you might find it hard to find anywhere to spend it other than the usual handbags. I’m on Iona in September and haven’t received an (other) extra OBC …….. yet.