Chelsea Mick

Many thanks Bob - I just called and they said they would refund it in 7-10 working days

Thank you - although I am based in UK.

I have just returned from an 8-day cruise of Northern Europe on the Independence of the Seas. I could write lots of things that were wrong (so wrong that I have a voucher for a discount on my next cruise) but overall life on board is amazing and I fully intend to book again at some future point. My query is regarding the so called mini-bar - literally 2 bottles of water - at $6 each. I didn't drink them yet I find that my final invoice includes a $12 charge for two bottles of water. I filled in a complaint form online and was told I may have to wait up to three days for a response - so far, no response. The thing is that my friend was also charged for the water even though he had unused credit on his account (another story). Are we just unlucky? Can we expect a refund at some future point? Is this charge simply added to every account? (This would be quite a nice boost for RC, especially if guests don't check their statement). Have other guests experienced the same thing? Let me stress again that cruising is amazing but this does leave a bad taste in the mouth (no pun intended). I'm interested in other guests experience regarding this.