Dupont941

They cancelled the Mississippi one week in advance.  This was not due to recent rain.  No offer to delay to later cruise.  They knew the river was high long before cruise time.  Had to change flights at my expense.

The recent cancellation was due to COVID-19.  In this case I received two months notice.

I am a little bit.  They want 90 days to return my payment for a cruise they canceled.  I understand the cancellation but don’t understand the need for 90 days.

I’ve done two cruises with them and neither itineraries were done as scheduled.  In fact, one cruise on the Mississippi was changed to the Ohio one week before.  A different departure port meant a 12th hour flight change.  The time onboard and crew are fine but the company is rigid and not great at problem solving.

Does anyone experience poor customer service from Celebrity after booking? I’m not talking aboard ship just follow up on a booking. They don’t respond to email. Very difficult to get info regarding their Galapagos cruises.

 

 

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Thanks for all the great input.

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Going on Viking’s WC in 14 days and it will be our 4th ocean cruise with them ? The cruise line whether river or ocean is super ! Do you have a question ?

 

 

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You answered it, thanks.

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Anyone been on a cruise with Viking ocean this year? Interested in feedback. Thanks.

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Join the club. Their phone reps are extremely hit or miss regardless of sailing destinations including basic questions for embarkation in Florida. Have emailed a few questions over two MONTHS ago an still no reply. Asked the questions on here an got the answers by over 20 people in less than 3 DAYS. Personally if this is how they treat new cruisers to their company we won't sail with them again. Already told the TA for our group we're not impressed so far.

I’ve cruised Celebrity 12 times. Cruises are great but any ? or problem after booking forget it.

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Thanks but my questions are related to an existing booked cruise. The rep one gets when calling can’t seem to handle Galapagos questions. I also find their web site to be very user unfriendly.

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Does anyone experience poor customer service from Celebrity after booking? I’m not talking aboard ship just follow up on a booking. They don’t respond to email. Very difficult to get info regarding their Galapagos cruises.

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Hello

 

Could anyone recommend a good Chardonnay from Total Wines, up to $30

 

 

 

Thanks

Kendall-Jackson

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Thanks I was leaning to parking " on campus ". Sounds safer too. Our first cruise out of Miami always Lauderdale before.

Any recommendations for parking at or near the Miami port?

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