Feeling Sand-tastic

7 minutes ago, iamtrustworthy said:

 

Here's where you said "we purchased a single trip policy through our TA":

 

I still don't know who you are. If you want to email me and tell me who you are, I'll look into it

 

Steve Dasseos

The post you quoted is NOT my post.

There is nothing to look into.

I did not receive any assistance from IMG when I was in the Athens hospital.

We called you because we needed help and IMG was not delivering.  You said you would reach out to your IMG contacts and that you would call us back.

You didn't call us back and IMG Emergency Travel Assistance was non-existent. 

When we asked IMG for translation assistance, they said no one was available at night or on weekends. They took my husband’s information and said that someone would call us back to assist. 

I was very disappointed that you did not follow-up and try to get assistance for a client who reached out to you when they were injured while on vacation . Especially after we have been loyal customers for years and have sent you many referrals.

We received the “run around” from IMG representatives. 

IMG did not provide any help whatsoever.  IMG did NOT provide the covered benefits/services during my urgent/emergency situation.

After I returned home, I wrote a letter to CEO Paraboschi, of IMG. I detailed all the issues I encountered and that IMG should have handled.  I documented all my email correspondence and all my phone calls to, and messages I received from IMG representatives.

It was only after my email to the CEO, that I received any assistance. I was told that my claim would be personally handled and expedited going forward because of their poor customer service and their failure to deliver services as outlined in insurance policy and schedule of benefits. 

I guess IMG’s definition of expedited is 10 weeks. It took 10 weeks for me to receive a check for ALL the expenses I incurred. 

So, thank you for your offer to look into it. When I needed your help in Athens, you failed and did not follow up. I do not need your help now. I got reimbursed for all my expenses without any help from you. 

4 minutes ago, iamtrustworthy said:

 

Hi Feeling Sand-tastic,

 

I don't know who you are by your CruiseCritic ID.

 

A few minutes ago, I responded to you from a similar comment you made complaining about me in these threads:

 

And:

 

 

You said "we purchased a single trip policy through our TA and it was significantly cheaper than what I found online via the recommended websites." Since you bought your policy from your TA, I don't understand, how I would be involved in your claim. Your TA should be helping you with your claim.

 

Steve Dasseos

Steve, I responded to someone on the thread who recommended you. 

Here's my response:

I have purchased several policies from Steve and I will never purchase from him again.

While on vacation in Greece, I broke my ankle and my wrist. We called Steve from Greece to get his assistance. When we needed help getting the services covered in our policy, he was too busy. (We needed help with language interpreters and obtaining medical records from the Athens hospital and an extra seat to fly home)

He says he will assist when you need to file a claim. However, he didn't even pick up a phone to see how I was doing or if my husband needed any help. 

I do not recommend Steve or his insurance services.

Buyer Beware!!!!!

10 minutes ago, iamtrustworthy said:

Hi Feeling Sand-tastic,

 

I don't know who you are by your CruiseCritic ID.

 

And, you said "we purchased a single trip policy through our TA and it was significantly cheaper than what I found online via the recommended websites." Since you bought your policy from your TA, I don't understand, how I would be involved in your claim. Your TA should be helping you with your claim.

 

Steve Dasseos

Steve, I purchased my policy directly from you. I never said I purchased a policy from a TA.

2 hours ago, dickinson said:

I'm sorry what happened to you.  Steve is an insurance BROKER he is NOT the insurance.  Your first call should have been to the insurance company.  As Geezer Couple above said it is they who would help you while in Greece.  Steve could help if you are having trouble filing the claim or issues with the insurance company (this would be after you got back home) but I would never expect to call him in your situation to get help while in Greece. 

 

Any of the policies I have purchased has info and a phone # to call collect if while overseas you find your self in your situation so they can help.

 

I hope you are better now. In the future make sure to read your policy, especially the part about what to do while you are in a foreign country.

@GeezerCouple, @Dickinson: 

I am glad Steve has been extremely helpful to you. Unfortunately, I had  a very different experience with Steve and with the IMG travel insurance policy he sold me. 

When we asked IMG for translation assistance, they said no one was available at night or on weekends. They took my husband’s information and said that someone would call us back to assist. 

I was in the hospital for over 9+ hours and since we did NOT hear back from IMG, we called Steve and asked for his help. He said he would reach out to his contacts at IMG and would follow up with us.  

Steve never did not follow up with us. (Very disappointed with Steve’s lack of care, concern or follow-up for his clients. Especially after we have been loyal customers for years and have sent him many referrals.)

We received the “run around” from IMG representatives. 

IMG did not provide any help whatsoever.  IMG did NOT provide the covered benefits/services during my urgent/emergency situation.

After I returned home, I wrote a letter to CEO Paraboschi, of IMG. I detailed all the issues I encountered and that IMG should have handled.  I documented all my email correspondence and all my phone calls to, and the calls I received from IMG representatives.

It was only after my email to the CEO, that I received any assistance. I was told that my claim would be personally handled and expedited going forward because of their poor customer service and their failure to deliver services as outlined in insurance policy and schedule of benefits. 

I guess IMG’s definition of expedited is 10 weeks. It took 10 weeks for me to receive a check for ALL the expenses I incurred. 

Again, Buyer Beware!!

On 9/15/2024 at 8:19 AM, dickinson said:

@thesnoopster2 Ships medical center puts the bill on your folio (at least they do on Princess) so it is all part of what is charged to your credit card on file.  

 

I would suggest calling tripinsurancestore.com .  They can answer your questions about insurance.  They are really good and highly recommended on here.  I have used them myself.

Dickinson: So you purchased a policy with TIS, but have you ever had to file a claim?

Steve and Company were useless and couldn't be bothered when I broke my ankle and wrist while on vacation.

I DO NOT recommend Steve Dasseos and company.

Buyer Beware!!!

On 8/30/2024 at 6:01 PM, GeezerCouple said:

We are among the many here on CC who have been pleased with the services of TIS.

We've had several claims, and all have been paid promptly.

 

Especially because you have some possible complications (medical conditions) and want coverage for several trips and types of trips, it would behoove you to discuss all of this with Steve or someone else at TIS.

 

IF you rely upon travel insurance offered by any charge cards, please double check any exclusions to see if they apply to you.

 

GC

I have purchased several policies from Steve and I will never purchase from him again.

While on vacation in Greece, I broke my ankle and my wrist. We called Steve from Greece to get his assistance. When we needed help getting the services covered in our policy, he was too busy. (We needed help with language interpreters and obtaining medical records from the Athens hospital and an extra seat to fly home)

He says he will assist when you need to file a claim. However, he didn't even pick up a phone to see how I was doing or if my husband needed any help. 

I do not recommend Steve or his insurance services.

Buyer Beware!!!!!

On 7/6/2024 at 5:46 PM, iamtrustworthy said:

Hi BazingAu,

 

I can't speak for the "recommended websites", since I only recommend one website (https://tripinsurancestore.com/) to get a policy from. And, there's no shortage of overpriced policies.

 

Here's what you need to be certain of:

- Did you get the coverage you need?

- Did your travel agent thoroughly explain what you bought and answered all your questions?

- Will your travel agent help you with the claim and any changes that need to be made to your coverage?

 

Steve Dasseos

Steve,

The questions you posted are good and valid questions! 

My question to you is: "Where were you when my husband and I called and told you we needed help when I broke my ankle and broke my wrist while on vacation in Greece?" 

Steve Dasseos, why didn't you follow up to see if we needed assistance filing a claim? 

I will never recommend you or your company. 

@W283386 I'm sure you already got the answer to your question, but as of July 31, 2022, the 5 day pass for the Persian Garden on Constellation is $25 per day plus 18% gratuity.

HARMONY:  Mark Walker December 16 until January 20.  Who is the CD on Harmony after January 20, 2019?

5 minutes ago, Biker19 said:

It's a gift in your cabin upon boarding - soft drinks. The option to choose the gift was taken away from the RCI web site - you have to call C&A to choose.

According to the website, the soft drinks or water in the room is the "Welcome Amenity Upon Arrival".

I am still not sure what the Chef's Choice Gift/Amenity is.  Anyone know?

What it the RCCL Chef’s Choice GIft/Amenity? I never received that when I reached Diamond?

37 minutes ago, Ourusualbeach said:

Found another picture. No night table between the beds.  They do move but not sure if they can be moved to the middle.

Ourusualbeach,  thank you for posting the photos!

7 minutes ago, Ourusualbeach said:

Yes.  From Harmony.

 

Grand Suite - 1 Bedroom

Grand Suites offer a comfortable bedroom, a living area, private balcony and extra perks for guests. (Up to 4 guests)

Beds

• Two twin beds that convert to a Royal King bed
• One double sofa bed

Was a side table installed between the 2 twin beds? Or, were the beds just separated with the side tables in the normal configuration? Are the side tables attached to the wall?

My mother and I are traveling on the Harmony of the Seas and we have booked a Grand Suite. 

(We splurged on our stateroom because my mom was my dad's caregiver for 4+ years and he passed in May.)

Can the beds in the Grand Suite be configured as 2 twin beds with the night table positioned in between?  

Has anyone had their Grand Suite stateroom set up this way?  

Was there ample room to manuever? 

If you have photos, would you kindly post?

Thanks in advance for your replies.😊 

On 11/21/2018 at 9:38 PM, barb65 said:

Anxious to read your review since we will be on the Symphony in 2020. Would appreciate information about the Coastal Kitchen (pics of menus, plus dinner recommendations). We will be in a junior suite and will have access to the CK only for dinner, but plan to dine there most evenings.

When I was on Symphony in September, dinner reservation for junior suites in CK is only available after GS and above are accommodated.

Who do you recommend?

How much will it cost for 2 people?

Are you able to pay in advance via credit card?

Thank you in advance for your help.

D

I am arriving a few days before my cruise and I will be staying in a hotel in Rome.

Who do you suggest I book a reservation with to transfer 2 people from the hotel to Civitavecchia port?

Anyone know how long the drive is?

Anyone know how much it will cost?

Which company did you use?

Hopefully -- if anyone is still out there reading this review -- maybe you could help me out. I have a few pictures to post, but I'm not sure how to imbed them into the actual review..... any guidance with that process would be greatly appreciated. Thank you!

Dear Naples,

I am enjoying your posts and look forward to your photos.

I too am interested in learning how to imbed them in the review. I have tried several times and have given up. (I wasted so much time without success.) I hope someone responds so I can learn along with you.

Deb