rlaschen

6 hours ago, John Bull said:

 

From what I've seen, the poor reviews for West Quay have all been for short local taxi trips at short notice (eg phone now for a taxi asap to take me home from the pub). I see a similar percentage of poor reviews for other taxi operators, and again mainly for short-notice local journeys.

As with other low-value run-of-the-mill goods & services, folk who are unhappy are far more likely to take the trouble to post a review than those who are satisfied.  

 

But cruisers book well in advance and for much longer journeys, mostly between Southampton and London or a London airport. 

Such journeys are far more important, so folk are far more likely to share good experiences as well as the relatively-few poor ones.

 

If you're not confident about West Quay there are plenty of other transfer operators.

But I'd caution against Uber for your trip. Friends frequently use Uber for short-notice local trips via the app, they have Uber accounts and usually get good service and accurate forecasts of arrival time. If I used taxis frequently for local trips, especially when I don't know in advance when I'll want one, I'd probably use Uber as well.

But Uber's prices are based on both time and distance - their prices are only estimates which are seriously affected by traffic delays etc. and in any case they're generally expensive for longer journeys.

So for a long journey we always book in advance with operators who quote a fixed price. 

 

JB 

JB,  Thank you so much for the very helpful response.  (I'm in agreement with you on Uber; I'm not a user of it as is, even for short trips at home.)  I will go with the majority (good reviews) rule for West Quay.  Thanks again...

Looking for recent experiences with West Quay.  I saw some recent poor reviews on the internet, but I see only good reviews on Cruise Critic.  I'm looking for transport from Gatwick to Hilton Ageas Hotel in Southampton the night before a cruise and then a return from the port after the cruise.   Thank you