Venice Pilot

We were on the Niew Statendam in January and it was a major disappointment.  My wife is a five star with HAL and I’m a three star, but we are not likely to go back for two reasons.  First the service and food were very disappointing along with up charges for what used to be options in the dining room and elsewhere. The ship’s senior staff were very indifferent and often rude. The second reason is the horrible customer service experience during and after the cruise.  They dropped the primary shore excursion on our next cruise and the agent said that it should not have been in the sales literature.  
 

Since our trip, we’ve heard others discussing similar cuts that are severely cheapening the experience and lowering the standards of a once very enjoyable line.  It’s a sad thing to see. 
 

On 4/11/2023 at 12:05 PM, mcrcruiser said:

On Koningsdam Dec 2022 we had the worse service & food on a HAL ship ever . Short staffing & cut backs in both quality & quantity were definitely obvious to us for 12 days . Now ,we hope that people can give us better reports who are on or recent HAL cruises  .So what is your experience now with regards to adequate staffing/service & the quantities & quality of the food in general except the special restaurants?

 

TIA