Mobster

14 hours ago, Até said:

I found this interesting, specifically reason code 13.6 which states merchant has 20 days from dispute date to respond.  That would speed things along for many.   To me it's interesting because this states refund date is that based on the company's cancellation policy at time of purchase transaction, but not sure if the dispute is still valid for those that were duly warned prior to cancellation that NCL now says it will take 90 days.  Regardless I do not see how it could ever even be considered friendly fraud.  If you care, NCL still has the right to ban whomever they want.

 

 

Who knows for sure.  RCL and Carnival are processing 100% refunds now.  You are correct NCL certainly has the "right" to ban.  Customers have the right to lobby on CLIA issues.  Will NCL be asking for bankruptcy protection in our courts?  They are acting like it is important for them to hold on to money.  In the first stimulus package there was nothing for cruise lines despite intense CLIA lobbying.  They continue to lobby with legislators who receive hundreds of thousands of dollars from CLIA PAc as we see more stimulus packages in our future.  NCL's stated policy that even if they let us fill out the form, refunds would be processed "AFTER 90 days".  Hmmmm.   "friendly fraud"? no.  However, when their actions are taken as a whole, particularly compared to RCL and Carnival, we need to look at "good faith" transactions and communications.  In the past, when MY credit card company wanted "more data" concerning a dispute I submitted the facts and they almost instantaneously applied full refund (not a conditional refund).  Every card company operates very differently on this subject.  It would be so nice for NCL to just do the right thing and "pivot" their current policy to refunds issued NOW for those who wish.

Penthouse suite on Norwegian is the best so far. Butler that I kept running night and day! Big room with huge balcony on the front of the ship. Loved that. In 12 days I will be in a Haven room on the Bliss. I will post if that turns out to be the best......

I'm not saying your experience did not happen as you describe it, I'm saying that what happened was not within the norm of how disembarkation of Haven guests is supposed to happen. By your own words the concierge had left the ship earlier and the process was handled by others. The way it was handled by those other crew was not the way it should have been. We shouldn't be leaving someone asking a question about the process with the impression that your experience was how the process usually is handled, because it isn't.

Seems like the "VIP" service MIGHT end AFTER the person had left the envelope with the Concierge tip! ;p (Maybe he/she went ashore to spend it!) People seem to have widely different experiences