We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. We arrived in Copenhagen at around 8 AM in the morning. The normally smiling, friendly staff had a noticeable change in their demeanor. No smiles, no "good morning". no "is there anything I can do to help you", It was very clear that we were the "old cruise people" and new people were coming on board so pretty much "Get Off!".
The bad vibes continued.
We were spending one day at a hotel in Copenhagen, arranged for by Regent. The bus took us to the hotel entrance, where we were dumped off in a small lobby where 300 hundred people going to the ship were checking out and 300 hundred of us coming off the boat were checking in. These numbers were the hotels estimates not mine. The lobby was a mad house, The Regent representatives that were stationed at the hotel were giving out conflicting information on how to check in or, temporarily check your baggage for later room assignment. After 30 minutes, we finally were able to give our bags to someone and headed off into to town, hoping our bags would be retrievable when we finally were able to check in. When we did return our bags were in three different locations in the hotel. Thankfully one of the bell attendants was nice enough to assist with tracking them down
This whole last day process turned what had been an enjoyable cruise into a complete nightmare.
We have since decided it is time to try a different cruise line. Hello Viking!
Regent Seven Seas Explorer London to Copenhagen
in Regent Seven Seas Cruises
Posted
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. We arrived in Copenhagen at around 8 AM in the morning. The normally smiling, friendly staff had a noticeable change in their demeanor. No smiles, no "good morning". no "is there anything I can do to help you", It was very clear that we were the "old cruise people" and new people were coming on board so pretty much "Get Off!".
The bad vibes continued.
We were spending one day at a hotel in Copenhagen, arranged for by Regent. The bus took us to the hotel entrance, where we were dumped off in a small lobby where 300 hundred people going to the ship were checking out and 300 hundred of us coming off the boat were checking in. These numbers were the hotels estimates not mine. The lobby was a mad house, The Regent representatives that were stationed at the hotel were giving out conflicting information on how to check in or, temporarily check your baggage for later room assignment. After 30 minutes, we finally were able to give our bags to someone and headed off into to town, hoping our bags would be retrievable when we finally were able to check in. When we did return our bags were in three different locations in the hotel. Thankfully one of the bell attendants was nice enough to assist with tracking them down
This whole last day process turned what had been an enjoyable cruise into a complete nightmare.
We have since decided it is time to try a different cruise line. Hello Viking!