I have been dealing with same issue after about 4 phone calls and dealing with the director of reservations they were not able to give me the 2 BD 2 BATH, which I had originally booked.
So here is what they gave me I still have cabin 12002 and now they have given me 12004 which is right next door at no extra cost. The cabin is not connecting but the wrapped balcony is. Good luck.
Problems booking Seaside in category SE3 - Aurea Grand Suite
in MSC Cruises
Posted
I have been dealing with same issue after about 4 phone calls and dealing with the director of reservations they were not able to give me the 2 BD 2 BATH, which I had originally booked.
So here is what they gave me I still have cabin 12002 and now they have given me 12004 which is right next door at no extra cost. The cabin is not connecting but the wrapped balcony is. Good luck.