Jump to content

propwash

Members
  • Posts

    287
  • Joined

Posts posted by propwash

  1. 17 hours ago, Homala said:

    We are just devastated, but my husband’s back went out and we are cancelling. All I could see for canceling a HAL cruise is to write, email or fax them - no phone calls. I wrote this morning, hours ago, but haven’t heard anything back yet. I looked online and our reservation still shows. How will I know if it’s been canceled?

     

    Should I call, too, but what number?  
     

     I need to hear from HAL to get in writing what exactly we will get back from them before I can complete my travel insurance claim. (We have HAL platinum and got travel insurance, too.)  

     

    Will HAL automatically refund to our credit card?  I don’t want FCC that could expire before we are ready to use it. 
     

    Do I have to do anything about specialty dining reservations we pre-paid?
     

    Any other tips or suggestions?  
     

    So worried about my husband in so much pain, but frantically trying to cancel flights, hotels, cars, etc.  Feeling overwhelmed. Thank you in advance!

     

    Holly (Homala)

    I know 1st hand your troubles. I too had to cancel our trip due to me getting a sciatica attack and a herniated disc at the same time. I couldn't walk without crutches for 8 weeks.  Waiting on our insurance too.

    Danny

    • Like 1
  2. We had to cancel our trip due to an injury. I have trip insurance and when I look on HAL it shows I have no credits. Do I assume that all my room credits and pre-cruise credits and deposits from COVID cancellation are gone and not refundable?

    Thanks for the help.

    Danny

  3. On 10/22/2021 at 4:26 PM, Mary229 said:

    If you scroll down to the very bottom of your invoice they give the precise itinerary.   I am doing that same cruise tour in the reverse direction and yes, we have a HAL transfer from the airport  until we board the ship at the end of our tour.  It is included in our fare 

    Mary.... THANKS. I didn't pay attention to that detail. I see that we board a train to go from Anchorage to Whitter. Thanks for pointing that out. I appreciated the help.

    Danny

  4. We are booked for a Yukon/Alaska Land Cruise in Aug 2022. Does someone meet us at the Vancouver Airport hotel to move us to the airline for the flight to Whitehorse.

    I understand from Denali to Anchorage is by the Alaskan Railway. We spend the night in Anchorage and the next day travel to Whitter for the ship. How do we travel to Whitter, by rail again or bus?  I know it far away, but any help in what hotel stay would be in Anchorage?

     

    Thanks for the help.

    Danny

  5. I thought when I booked our 2022 Yukon/Alaska 18 day trip that the agent said we got Shore Excursions, Specialty Dinning, Drink Package, WiFi and gratuities for a price. But I don't see any mention of the gratuities anywhere. Did I misunderstand what she said and that the gratuities were for the drink package?

    Thanks for the help.

    Danny

  6. On 4/28/2020 at 9:00 PM, Sue from Canada said:

    I don't think you're entitled to a refund.  You bought insurance in cases where you could not travel and you're going to be reimbursed by the cruise line for your expenses.  What more do you want? 

    1st of all we purchased the insurance for trip interruption and medical emergencies. 2nd the trip and insurance effective date wasn't scheduled until August 12, 2020. 3rd HAL cancelled ALL land portions of Alaska cruises for 2020. I'm sure the Canadian government had something to do with part of it for the Yukon.

  7. In the 3rd week of June 2002 we sailed from Seattle Northbound. After coming out of the inland passage we encountered 18ft swells and gale force winds. Rough seas! On the return from Hubbard Glacier we had the same situation BUT the ride was MUCH smoother. Reason being the ocean current flows from North to South so you're going with the current instead of fighting it. 

    Danny

  8. 6 hours ago, Alphen said:

    Does somebody happen to have a day to day program of the Y1L:18-Night Yukon+Triple Denali land first, then cruise tour?

    I have searched of the board and only found one from 2016, which is different from the current one, so input would be greatly appreciated in preparation of our long-term plans for such an adventure.

     

    I know and have the brochures and information on the website, but I would like to know what the day to day program looks like, with regards to included excursions and which days have no planned excursions or program.

     

     

     Thanks in advance

    I have one for August 2019 in a PDF if that helps. Don't know if it can be inserted or how.

    Danny

×
×
  • Create New...