Does anyone still receive e-mails, or for that matter, any other form of communication from Holland America Line since the Covid-19 Lockdown? We have not heard from them since having to cancel our "14 Night British Isles Explorer", set to depart from Amsterdam on July 11, 2020, aboard the Veendam. That last communication from them was May 20th, and was in the form of an e-mail to us stating that they had received our refund request and that we should receive the refund soon. By the way, we did receive the full amount of our deposit soon thereafter.
My wife and I have cruised on Holland America Line since 2007, our favorite cruise line and have been most loyal to the brand. As Four Star Mariners with Holland America Line ... almost 250 total actual cruise/sea days ... last cruise being our 16th, the "17-Day Holiday Panama Canal", last December aboard the MS Amsterdam. We had been planning, pre Covid-19 lockdown, at least one other cruise for this calendar year. We still look forward to returning to cruising when it is possible and relatively safe.
Curious if any other HAL cruisers/Mariners ... particularly older cruisers like ourselves (both over 70 years old) ... have had a similar experience with receiving NO communication. Seems as if they either no longer exist (not the case of course) or that they are no longer interested in our future business for cruises with them. I can only wonder! We do receive communication from many other entities, including from airlines, hotels, and even other cruise lines.
Holland America Line: Not ONE word since Covid-19 lockdown
in Holland America Line
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Does anyone still receive e-mails, or for that matter, any other form of communication from Holland America Line since the Covid-19 Lockdown? We have not heard from them since having to cancel our "14 Night British Isles Explorer", set to depart from Amsterdam on July 11, 2020, aboard the Veendam. That last communication from them was May 20th, and was in the form of an e-mail to us stating that they had received our refund request and that we should receive the refund soon. By the way, we did receive the full amount of our deposit soon thereafter.
My wife and I have cruised on Holland America Line since 2007, our favorite cruise line and have been most loyal to the brand. As Four Star Mariners with Holland America Line ... almost 250 total actual cruise/sea days ... last cruise being our 16th, the "17-Day Holiday Panama Canal", last December aboard the MS Amsterdam. We had been planning, pre Covid-19 lockdown, at least one other cruise for this calendar year. We still look forward to returning to cruising when it is possible and relatively safe.
Curious if any other HAL cruisers/Mariners ... particularly older cruisers like ourselves (both over 70 years old) ... have had a similar experience with receiving NO communication. Seems as if they either no longer exist (not the case of course) or that they are no longer interested in our future business for cruises with them. I can only wonder! We do receive communication from many other entities, including from airlines, hotels, and even other cruise lines.
Thanks for any insight or information.
Pisces Man