tinyone3674

I received the credit about 4 weeks on my credit card. Due to some ridiculous price increase for this cruise I hesitated to rebook. I then saw a huge reduction for my Concierge so I immediately rebooked.they applied the credit to this cruise. It was very frustrating as info. To the T/A,s was not forthcoming. We have been on Celebrity many times. Ships great, management and Web info bad.

I agree with everything Cool Cruiser posted.we got a call from OV last week saying cruise cancelled. Got same info,total refund, 50% credit for future cruise. $250 per person air refund.

Found out today they will only cover rebook in charge so we are out about $600 for flights.

Since we had consierge Veranda we had all 4 perks. Asked if Celebrity could try to book the return Panama Canal from San Diego to Ft. Lauderdale April 17 they said no. Had to pay approx $1000 more per person PLUS TAXES. Unsure about the perks.like he said book a year in advance and get poor service for a loyal customer .

They wanted me to pre pay the total amount for Apr.17. Nobody would tell me when my refund was coming. Well that's 10 grand. If I pay the new cruise my card may be over the limit.

My OV agent was on the phone for me and was trying her best. Kept getting different answers.

Very UPSET at Celebrity. Was going to Elite this trip. No complaint about ships,service,perks etc. They dropped the ball on this one. If I get good or bad news will,post.

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