Liketachat

We are also Elite with 30 (long) cruises under our belts.  We too are disenchanted with Princess.  However, we still find the onboard experience wonderful.  It is the land service that is atrocious.  We are still waiting for FCC from last October on Majestic and airfare refunds.

Also, been charged for speciality dining on the app that was to be complimentary and can't get to talk to anyone.  Emails are not responded to.  When we phone we are told they don't have the tools to fix it or they can't help.  They transfer us around and around until we are actually hung up on.  We also on 4 occassions have spent the usual 25 minutes stating our case to someone (Michelle, Graham, Marlon, Laura) no surnames of course, they are apologetic and will look into it as it has been too long.  Promise to ring back on a certain afternoon so, we wait for hours to no avail.

Come on Princess, we love you but, enough is enough.  Get yourself some staff that are loyal to the Brand and really care if you flourish or go under.  Until your staff enjoy their work and are fully trained you will suffer with your cruisers paddling to other Fleets.

We are ELITE on Princess Cruises.  We are very disappointed that they have changed their loyalty program so you now have to pay for Internet when we used to get 300 minutes for free.

We don't do much more than check our emails and send a message to family or maybe a Skype now and then.

We would also like to see another tier as it is too easy for people who do a 2 or 3 day cruise to get to the top level.  Perhaps you could name it "Pinnacle" and base it on days travelled in lieu of cruises taken.

We live in Australia.  We cancelled our Princess Cruise in August as there will be no International flights before the end of the year.

We had paid the Cruise in full and are awaiting a full refund from Princess.

I thought the Travel Insurance $468 was lost but, decided to send an email.

I asked if a refund was not possible would they give us a credit to use in the next 12 or 18 months.

I was pleasantly surprised to receive an email saying they would give us 18 months to rebook a cruise and just give them a copy of the cancellation advice and details of the new Cruise dates, when known.

The Insurance was through Australia Post.  

Nice outcome.

GOLDEN PRINCESS - ALASKA TO SYDNEY OCTOBER 2018

Diamond Princess - Japan 2016

Thanks for your help. We will only have 2 days in town and will probably do the hop on hop off bus. I will look into booking the transfer when we get there, I think. Then I can pay in USD and won't have to worry about exchange rates, bank fees etc. Happy sailing....

We are from Australia. Staying in LA for 3 nights pre cruise in Downtown LA. Wondering if anyone else is also staying nearby and we could share a shuttle to the Cruise Terminal.