Posted
·
Edited by 1DreamTraveler forgot something
We sent SilverSea a message regarding positive and negative experiences on a recent cruise. Over the past four months we have followed up with the SilverSea cruise consultant who we worked with on this and other Silversea cruises. He forwarded our message to Frank Sansone, Guest Relations Director in the Miami office. To date we have not received a reply or even acknowledgement of receiving our message. We are very disappointed with the lack of response. We expect that a cruise line which promotes them self as a luxury cruise line would have better guest relations. Unfortunately we do not have any email addresses for anyone but our cruise consultant.
We know that one couple on our cruise did receive a response to their issues. It took two messages to get their reply
Looking to see if anyone has had luck with complaining to head office?
in Silversea
Posted · Edited by 1DreamTraveler
forgot something
We sent SilverSea a message regarding positive and negative experiences on a recent cruise. Over the past four months we have followed up with the SilverSea cruise consultant who we worked with on this and other Silversea cruises. He forwarded our message to Frank Sansone, Guest Relations Director in the Miami office. To date we have not received a reply or even acknowledgement of receiving our message. We are very disappointed with the lack of response. We expect that a cruise line which promotes them self as a luxury cruise line would have better guest relations. Unfortunately we do not have any email addresses for anyone but our cruise consultant.
We know that one couple on our cruise did receive a response to their issues. It took two messages to get their reply