While I like NCL's Ships and their overall offering, their customer service is absolutely horrible. I booked Air with them for the first time and had problems from the get go. I sent an email to their Air Dept. and they never got back to me. I sent an email to their Guest Services, and was told they would get back to me in 3 days. It is now day 4 without a response. I called the concierge (that service comes with a suite) and their response was that they couldn't help resolve my issue either. It has been one of the worst customer service experiences I have ever deal with. NOw you may not have any issues with your NCL cruise which I hope is the case. But if you do, beware.
I absolutely agree. I'll never cruise with Norwegian again.
NCL Customer Service-Horrible
in Norwegian Cruise Line
Posted
I absolutely agree. I'll never cruise with Norwegian again.