ADAsail

My 87 yer old wheelchair/limited mobility mother booked this trip for our family. A penthouse family suite and a balcony suite for 5 of us.

The embarkation in Tampa was a nightmare, even with valet parking, priority status and my mother in an electric wheelchair it was a 2 hour process to get on board.

Once on board, my mother, her husband and I went to settle in 12032 supposedly a handicap accessible room. The floor by the fold out couch was soaking wet from leaking windows and we had to have a drying machine placed (huge) placed in our suite everyday of cruising.

I noticed the safety rail separating the shower from the toilet was rickety and complained, they fixed it right away by adding 2 more bolts to the loose 2 there. But what could not be fixed was the height of the king bed; 28" so my mother who is a large woman recovering from cancer could not transfer from her wheelchair. They provided us with a step unit (!) This suite is meant to sleep 4 comfortably, but I don't know how that would be possible. I slept on the hard as rock (full size) pleather fold out couch with crate foam on top. There is also no lamp/light available for whomever sleeps on the couch bed, our lovely butler lent me his personal magnetic flashlight so I could read at night.

My mother fell twice off the step unit injuring herself with deep lacerations (luckily did not break anything) and the last 2 nights she and her husband slept on the small hard sofa bed.

I would also suggest earplugs, the suite is just off the pool deck and nights that host parties have the booming bass beating in the room till about midnight.

QUOTE

My 87 yer old wheelchair/limited mobility mother booked this trip for our family. A penthouse family suite and a balcony suite for 5 of us.

The embarkation in Tampa was a nightmare, even with valet parking, priority status and my mother in an electric wheelchair it was a 2 hour process to get on board.

Once on board, my mother, her husband and I went to settle in 12032 supposedly a handicap accessible room. The floor by the fold out couch was soaking wet from leaking windows and we had to have a drying machine placed (huge) placed in our suite everyday of cruising.

I noticed the safety rail separating the shower from the toilet was rickety and complained, they fixed it right away by adding 2 more bolts to the loose 2 there. But what could not be fixed was the height of the king bed; 28" so my mother who is a large woman recovering from cancer could not transfer from her wheelchair. They provided us with a step unit (!) This suite is meant to sleep 4 comfortably, but I don't know how that would be possible. I slept on the hard as rock (full size) pleather fold out couch with crate foam on top. There is also no lamp/light available for whomever sleeps on the couch bed, our lovely butler lent me his personal magnetic flashlight so I could read at night.

My mother fell twice off the step unit injuring herself with deep lacerations (luckily did not break anything) and the last 2 nights she and her husband slept on the small hard sofa bed.

I would also suggest earplugs, the suite is just off the pool deck and nights that host parties have the booming bass beating in the room till about midnight.

My 87 yer old wheelchair/limited mobility mother booked this trip for our family. A penthouse family suite and a balcony suite for 5 of us.

The embarkation in Tampa was a nightmare, even with valet parking, priority status and my mother in an electric wheelchair it was a 2 hour process to get on board.

Once on board, my mother, her husband and I went to settle in 12032 supposedly a handicap accessible room. The floor by the fold out couch was soaking wet from leaking windows and we had to have a drying machine placed (huge) placed in our suite everyday of cruising.

I noticed the safety rail separating the shower from the toilet was rickety and complained, they fixed it right away by adding 2 more bolts to the loose 2 there. But what could not be fixed was the height of the king bed; 28" so my mother who is a large woman recovering from cancer could not transfer from her wheelchair. They provided us with a step unit (!) This suite is meant to sleep 4 comfortably, but I don't know how that would be possible. I slept on the hard as rock (full size) pleather fold out couch with crate foam on top. There is also no lamp/light available for whomever sleeps on the couch bed, our lovely butler lent me his personal magnetic flashlight so I could read at night.

My mother fell twice off the step unit injuring herself with deep lacerations (luckily did not break anything) and the last 2 nights she and her husband slept on the small hard sofa bed.

I would also suggest earplugs, the suite is just off the pool deck and nights that host parties have the booming bass beating in the room till about midnight.