1. "Medallion" system is a joke. Princess charged my room account even before I got on the ship. Wasted my time on my vacation at Guest Services to have them take it off - lied. Didn't - had to come back to resolve. Next day again charged me something else again. Few days later again, now 3rd invalid charge. Clearly no accountability, no check and balances.
2. Filled out form for Future Cruise Credit, handed over to Michelle FCC person. Never got my credit. Now 6 weeks later. Called Princess, didn't fix, told me to email customer service - no reply in 6 weeks - rude disaster. Asked for Ships phone number - invalid number. How do they run their business? Emailed Captain’s Circle - never heard back in 6 weeks.
3. All day long on sea days loud banging, room was shaking, even with earplugs couldn't sleep in our cabin P328. Our neighbors confirmed ship has some structural damage or something is seriously wrong. This was my 26th cruise - so I know this is totally wrong. Princess - You owe me refund for lousy cruise!
Caribbean Princess Cruise from Hell, NO customer service response in 6 weeks [doubt ever!]
in Princess Cruises
Posted
1. "Medallion" system is a joke. Princess charged my room account even before I got on the ship. Wasted my time on my vacation at Guest Services to have them take it off - lied. Didn't - had to come back to resolve. Next day again charged me something else again. Few days later again, now 3rd invalid charge. Clearly no accountability, no check and balances.
2. Filled out form for Future Cruise Credit, handed over to Michelle FCC person. Never got my credit. Now 6 weeks later. Called Princess, didn't fix, told me to email customer service - no reply in 6 weeks - rude disaster. Asked for Ships phone number - invalid number. How do they run their business? Emailed Captain’s Circle - never heard back in 6 weeks.
3. All day long on sea days loud banging, room was shaking, even with earplugs couldn't sleep in our cabin P328. Our neighbors confirmed ship has some structural damage or something is seriously wrong. This was my 26th cruise - so I know this is totally wrong. Princess - You owe me refund for lousy cruise!