NotLikeBelleRosen,IHope

Thanks for sharing your adventure.

For what it's worth, last year on Voyage of the Vikings, Zuiderdam was originally was suppose to be docked and wound up anchoring instead in Reykjavik.

I'm confident if I put together a spreadsheet with what they have and what it should be, it will be cleared up. Either they see the error of their ways or they can point out mine. Disheartening to hear that guest relations is good for robo-response but no follow up. We shall see.

21 hours ago, Real NHDOC said:

If you booked your cruise through a HAL PCC they also can handle overcharge situations for you.  Probably not something your TA would be too eager to do since there's nothing in it for them. 

 

If you do put in a good faith effort to resolve it with guest relations and still cannot get satisfaction then as a last resort you can always calculate the overcharge and dispute that amount on your CC - you will certainly hear from them after that. 

Did not use a HAL PCC and, unfortunately, I had refundable OBC and a few gift cards on my account so credit card dispute won't apply. I do appreciate your input, though.

9 minutes ago, POA1 said:

Use guest relations

 

guestrelations@hollandamerica.com

 

Thanks!

Just got back from cruise on Nieuw Statendam. Despite several trips to front desk, errors were not corrected (they overcharged me and had me on two tours at the same time, I had paid for the tour before I got on the ship and it still showed up on, ugh! Can anyone point me in the right direction to resolve this, preferably via e-mail (spreadsheets are my friends) 

Thank you both for giving a glimpse into the Bubble of Awesomeness. I found your posts to be informative and your writing style is hilarious. I especially appreciate your wine choices and look forward to giving a few of them a try. My only disappointment is that, as a lowly 3-star, I can't use the catapult. Maybe that's not a bad thing; I'm leaving on a trans-Atlantic tomorrow.

I put discussing how much one pays for a cruise (or doesn't pay) in the same category as discussing salary. People shouldn't do it, or shouldn't be surprised if people are ticked when they do. 

I have followed your upbeat and informative blogs over your last few cruises and, usually, give my thanks at the end. While I don't know you, I do know that your positive outlook will  help carry you through this challenge. This fan is looking forward to next year's WC blog. Wishing you all the best.

Great Island Car Rentals will pick you up and drop you off at pier. We used them in August and were happy.

We had a one day rental from Great Island last August. We were quite happy with their service. Pick up and drop off right at the port.( They bring you to their nearby office/gas station where you fill out paperwork and get car and  drop  it off, they drive you back to port ) Our goal was the Ringfinnan Memorial Garden near Kinsale. I don't recall what we spent, but I don't believe it was anymore than an excursion would cost for the 2 of us. By the way, I had difficulty trying to book for just one day on their website so wound up calling "Ray" at 0214811609. I had some apprehension, but all worked out fine

I'm looking forward to eating at Rudy's on the Nieuw Statendam before they are no more (I've eaten in a pop-up and really enjoyed it) My question is, should I make the reservation for at the very beginning with the hopes of getting fresh fish or it's all flash frozen. Thanks!

Thanks for the fun and informative read. I trust Poohby Joe is nestled all snug in his bed.

10 hours ago, rafinmd said:

Tuesday, November 14, 2023, At Sea, MS Rotterdam

 

Monday night was not the greatest, I had frequent trips to the bathroom with cramps which for me generally signify dehydration, and was up about 5.

 

 

Roy

 

I hope you're feeling better. I don't cook with salt, so noticed on our last cruise (Zuiderdam) that the food was saltier than I'm used to. This may be contributing to dehydration. Drink extra water. Note: I'm no medical professional, so take this advice with a grain of salt.

Getting stopped for not paying the bill as I walk out of a restaurant.

1 hour ago, wdw1972 said:

Yes, your HIA credit should appear back in your account instantly after canceling.  Then you can book the one you really want.  The $0 refund is because you didn't pay for the excursion when you booked - you used the HIA credit.

 

Sue/WDW1972

Thanks!

Help! I received e-mail that waitlisted tour was available. I jumped on it using HIA credit to pay. I now see the other tour we were waitlisted for is available. It is the one we really want. When I go to cancel the first one on the website, I'm told $0 refund. Will I get back my HIA credits if I cancel? If phone call to Shorex is needed, could someone give me their phone number. Thanks!

Thank you, All! Transfer is in the works.

I booked a cruise on line today. I'd like to move it to a local travel agent. What do I have to do to make transfer happen? (Note: I tried to use search function. It did not work)

Actually, you can bring more than one bottle. The $20 per bottle corkage is charged to your shipboard account when you embark.

6 hours ago, VMax1700 said:

Check your mariner account.  Last month I placed form in the box and after I got home I realised that I had not received an email.  When I checked my account on HAL website, the credits were listed.

Thanks! Yes, there they are.

53 minutes ago, FlaMariner said:

I have an email in my inbox when I get home.......seems like it is just a day or so.

 

 

Thanks, I guess I'll have to follow up.

We dropped completed form in box the day before we disembarked. How long before they process?

33 minutes ago, Tampa Girl said:

 

 

Thank you for clarifying.  We are booked on the Rotterdam to Boston segment of that cruise.  For future reference, can you refer me to the number of the discussion that you described?  I have, in the part, planned a few M&G's and would like to have a definitive understanding of this subject.

#1659, #1664 and #1967. I look forward to seeing you on board.

On 7/1/2023 at 9:27 AM, Tampa Girl said:

 

Apparently not too significantly.  Take a peek at a very recent posting on the VOV's 2023 roll call re private tours and the M&G..  

I'm part of the VOV 23 roll call. The private tours discussed fall into the categories of already paid to vendors by individuals, or funds due to vendor on day of tour. The sign up sheets are so people know who else will be doing the tours or activities with them. The sign up sheets are not for hawking tours. The subject was specifically addressed on the roll call a few weeks ago.