ssarizzo

I'm not the smartest individual in the world but have an assumption on how businesses operate. NCL Sun received very poor publicity in April and each customer was given 100% fare compensation. NCL Sun was then refurbished through the restoration program, which I imagine might have cost NCL more money than anticipated. Rather than assume those costs, it would be easier to direct them to the consumer. That is why I believe it was cancelled, a new itinerary was created, and they will make more money.

Post to their Facebook page! Don't give up. Someone tried to tell me that the doubling of my balcony cabin fare was due to the toll for entering the Panama canal. It is 148 per cabin and does not come close the the extra 3k they are asking for. Further most of my promotions were no longer honored as well.

I just sent an email to the president explaining how his senior vice president, nor her team, have responded. Sent him the entire email chain. I agree, in the policy, I can't see where they can cancel a cruise only to create a new itinerary.

Pricing is finally available and the it has basically doubled for my balcony. I am done with NCL if they think it is OK to treat me like this I will take my business (and the other 5 cabins we had booked elsewhere).

Same situation here with the cancelled cruise and the higher prices on the new itinerary. I have been emailing the senior vice president, who sent us the letter, daily. Her secretary has responded via phone but I am not giving up and would encourage others to do the same. The 10% discount does bring the price close to what it was. Also, the are not honoring my Taxday promotion.