Siouxland Cruiser

Something I don't believe anyone has brought up on this new app:  On the old app, I had my travel companions and then if they "approved" me, we could all "find" each other on the ship.    

I don't see this feature in the new app.    Am I missing something?

To switch from the mini bar set up to$50 OBC, we went to guest services and stated we didn’t want the mini bar setup so what could we get to replace it.  Guest Services said “You can have $50 OBC” and we took it

3 hours ago, Cbtours said:

Who did you arrange that with?

3 hours ago, Cbtours said:

Who did you arrange that with?

3 hours ago, Cbtours said:

We are Aussie’s on the grand doing vancouver return 6-20 may.

We

3 hours ago, Cbtours said:

We are Aussie’s on the grand doing vancouver return 6-20 may.

3 hours ago, Cbtours said:

We are Aussie’s on the grand doing vancouver return 6-20 may.

3 hours ago, Cbtours said:

We are Aussie’s on the grand doing vancouver return 6-20 may.

 

We swapped ours for $50 on board credit

Great News!!!!    I received an email today from Jessica in Customer Solutions stating she had "created a Future Cruise Credit for the 5 days in isolation in the amount of ......"    I don't know for sure but I'm assuming it was issued because I had a document from the Crown Princess Medical Center stating I was in quarantine.    I'm so relieved!!!!      

We've submitted the same paperwork now to Customer Solutions for my granddaughter who was on my booking and was in quarantine also (she contracted it.).   I hope it will be easy now to get her FCCs so we can apply our FCCs to our "makeup" cruise next year.

Again, thank you for "listening to me vent."    Don't give up if you haven't received your FCCs yet.

P23r23s23.     I am not making much progress towards:

A.  Reimbursement from Princess Insurance for a medical issue while on board AND in quarantine.

B.  Getting my FCCs for quarantined days

A.  Medical Insurance Claim:  I filed a claim Reimbursement from Princess Insurance (AON Travel) on 6/15/2022.  They required I file with Medicare first who, of course, denied my bill.  I then submitted my Medicare Summary Notice to AON Travel on 8/15/2022.  To date the status just reads "Assigned to examiner". 

B.   As for my quarantine FCCs, I've called 3 times and have gotten 3 DIFFERENT answers.  I waited 8 weeks after the cruise ended and still no FCCs.  So this is a summary of my calls to Princess.

First call to Customer RELATIONS, Aleena said she was filling out a form to get the FCCs and I'd hear back in 2 weeks.  The NEXT DAY I got an email from Commercial Operations Support stating they had received my form and couldn't do anything about my request and to contact Customer SOLUTIONS, but no phone number. 

Second call to Customer RELATIONS again, who put me on hold to Customer SOLUTIONS and after 2.5 hours on hold, Jessica answered and said no form was needed.  She just needed confirmation from Crown Princess Medical and that usually was just an overnight email request.    One week later still no FCCs so I called Customer Relations and requested I speak to Customer SOLUTIONS Jessica.  Danielle said Jessica was busy but she (Jessica) hadn't heard back from Crown Princess Medical.   She said I could email the letter I received from Medical before I left the ship stating I was quarantined to customerrelations@princess.com Attention Jessica.  I scanned and sent the same day.    

Today, 2 weeks later, I called Customer Relations again.  Edie told me it would take 6-8 weeks to get my FCCs.  I told her it was over 8 weeks since I'd gotten off the ship.  Then she told me to give it 1-2 weeks.

So bottom line - NO PROGRESS on getting my FCCs for COVID Quarantine days.  I'm documenting every call and hold times and person I've spoken to for every call and the various answers I get.   I'd love any advice on someone who finally got theirs - not automatically got it.  I'm jealous of those of you who automatically got it soon after getting off the ship.   I've got another cruise booked and want these FCCs for that cruise.    Thanks for "listening".  

I'm following this thread.   I've received no FCCs on my account from quarantine days at the beginning of June 2022 (so it has been more than 60 days).   

When I contacted them on Monday, Customer Relations Team sent a form to ??? and they told me it would be 7-10 days before I heard back from "them".   

I got an email response back the next day from "Commercial Operations Support" stating they couldn't help me with my "FCC research request" but that I was to contact Customer Solutions.   There is no direct number for Customer Solutions so I called back Customer Relations Team who stated that they had to connect me to Customer Solutions.   

For the last 3 days, I've either been disconnected or on hold for over an hour with no connection to Customer Solutions.

I could be more patient if I KNEW my request was with Customer Solutions but after receiving the above email, I'm not sure they even have it.

Appreciate suggestions from those of you have had to "work the system" to get your FCCs for quarantine days.  

IT WORKED FOR ME!!!!    Just like everyone said, just order three different times!!!   Just because I had the time, I did $1000 on each of the last 3 days but my friend did all her SEPARATE orders on the SAME day and got the bonus card on each of them.  I did it digitally and she actually called Princess and got it without having to call back each time.  The Princess person did both orders.

Amazing.    And with that, my second cruise this year is paid for because of the $150 bonus cards.    My TA will add them to my account on Monday when she gets back.

Thank you Cruise Critic contributors.   I had deleted the original email from Princess and it wasn't until you all started talking about this that I thought, this is really a deal - a $150 bonus to spending $3000.  

Thank you everyone who has commented on this.   It definitely opened my mind up to possibly getting extra money for my cruise
 

I called Princess to confirm “With 3 DIFFERENT transactions but SAME email and credit card, would I get a $50 card with each?”      They told me NO

But since so many of you have done this and gotten the bonus with each transaction, I assume he is just giving me “the company line?”

I guess the worst is try it and see if it works???
 

I want to buy 3x$1000 so I’d get $150 in bonus

again thank you for your thoughts.   

8 minutes ago, skynight said:

There should be free Zumba sessions each sea day. Watch the Patter for times and locations.

Ok.  Thank you

8 hours ago, Astro Flyer said:

Here are the options recently on the Sky which likely would be similar on other ships.  In addition to these fitness center options their are free Zumba classes & location has varied by ship.

 

There was a $79 unlimited classes option during the 7 days.

 

Prices & times:

 

• Yoga:  $15 (0730)
• Indoor cycling with Acurro Fit:  $15 (0830)
• TRX suspension training:  $20 (1600)
• 4D bungee FIT:  $20 (1500)
• Functional HIIT:  $20 (1600)
• Meditation:  $15 (1700)

Free classes:

 

• Total body conditioning or morning stretch - 0700
• Stretch & release - 0930 & 1730

Thank you so much!!

Sailing the Grand Princess from San Francisco.      Can anyone tell me the exercise classes offered n board and their cost?     I know they usually have free Stretch classes but what about classes like Spinning  or some sort of strength class?     Thank you

I have read all 52 pages of this thread and didn't see this question posed.   I am blessed to be on 3 cruises next year.

A.  Hawaii on the Grand in April - won't go Medallion until 1 MONTH before sailing

B.  Alaska on Emerald in August - won't go Medallion until 1 WEEK before sailing

C. New England/Canada on Caribbean in October - already Medallion

I have downloaded Medallion app.   Only cruise C is listed (and it is a year away) and it won't let me add A or B -  I assume because they aren't Medallion yet?    

Especially for B, if it only goes Medallion 1 WEEK before sailing and thus I am inferring it won't show up on the Medallion app until then:

      - How do I order my cruise Medallion if the ship isn't listed on the app until 1 week before cruising?  

      - Or does everyone on the ship just have to get one when they get to embarkation because there wasn't enough time to order it?    Thanks for any insight.

I see the Coral Princess is on her way to Fort Lauderdale from LA.   Yippee.

She arrives in FL on 21 January.   She has no posted itinerary between 21-31 January.    Any idea why?    Just curious.   Thx

Last cruise my girlfriend and I each have a dog so the sign said "Bone" Voyage and had a picture of each of our dogs with a picture of a ship. Sure made finding our room easier and we often had people comment to us in the hallway that we had cute dogs - of course we knew that.

Leaving for Alaska now (with another girlfriend). The sign says "North to Alaska", a takeoff on the song, with a picture of a glacier at the top, a picture of Coral Princess in the middle and a cactus on the bottom. Under the cactus is says "But it's a dry heat". We Arizonans just have to say that.

I laminate the poster (it is only an 8.5 x 11) and put it up with duct tape - the MUST BRING item for every cruise.