DPIG123

We lost a pair of expensive, prescription sunglasses on a Princess cruise, about 3 months later got an official email saying they weren't found. Then made a successful claim on our travel insurance, just a slow process...

 

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I did get insurance on the cruise later to find out it only cover some things :(

Has it been 6-8 weeks since you reported the items missing? Just be patient.

I don't get why they haven't found it yet I am very disappointined I sent it the same day we got off the cruise and with a accurate description telling them exactly were it was but they haven't found it. I called them many times the both apparently looked through the lost and found one of them told me he would send me a email about it immediately it's been weeks and I never got one and they other one said to email the customer support so I did and it said to wait up to 7 business days its been weeks and nothing so if you ever go on MSC tipple check you got everything.

Your post was unclear. Something left on a hanger or counter top or hidden in a drawer? Stewards are working on cabins as soon as you leave, they do not do a CSI search of the cabin. Items were found and in process of being returned or they are gone. No matter who you contact, this will not change

I just recently booked with MSC, and I lost a few important items in my cabin. The same day I disembarkation I filled out the lost and found forum with lots of detail. They should be easy to find, I told them were they were can any of you give me some tips I was thinking about contacting Gene Young (cruise director) because he would actually care.